Thema "Re: I want to cancel my contract" in Archiv_Kabel

I want to cancel my contract

Madhan — Sun, 28 Jun 2020 08:34:48 GMT

I want to cancel my contract as i am planning to go back from Germany. Could you please take care this is my official communition of contract cancellation. i have tried to convey the same with Vodafone customer service. but i get into only German speaking person.

***

Thanks

Madhan

*** @Madhan, Thread moved from Gewinnspiele to Internet, Telefon & TV über Kabel ***

Betreff: I want to cancel my contract

bd0rk — Sat, 27 Jun 2020 17:38:56 GMT

Hi Madhan!

If you go back to your country, then you've a special right of cancellation. To do this, you must send a proof such as flight tickets or deregistration from the citizens' office to Vodafone by post. Send it include a cover-letter to:

Vodafone GmbH

-Kundenbetreuung-

40875 Ratingen

I think someone will speak English there.

Betreff: I want to cancel my contract

Madhan — Sat, 27 Jun 2020 18:01:50 GMT

I do not have any flights to the country which i want to travel, i have already visited to discuss this issue with Vodafone customer service near kaufbeuren, but they have answered that since i took this connection in Online, i should contact through only online service.

Is it to possible to make my request from your side and do the contract cancellation ? right now i don't have any flights between Germany to India. My company is asking me to travel back due to COVID situation.

Betreff: I want to cancel my contract

bd0rk — Sat, 27 Jun 2020 18:21:24 GMT

That's totally bull*** from customer service near Kaufbeuren!

What you need is a proof! Without a proof, it isn't possible and you must send this proof by post to Vodafone.

Betreff: I want to cancel my contract

Madhan — Sat, 27 Jun 2020 18:30:44 GMT

ok thanks, i am not clear with the following things.

Should i need to send the vodafone box along with the proof?
It will be helpful could you please tell me the complete procedure to cancel my contract?
Also, please tell me what should be written in the cover letter
Please also share complete address where to send this cover letter along with the proof.

Betreff: I want to cancel my contract

Mav1976 — Sat, 27 Jun 2020 22:13:51 GMT

Hi @Madhan,

Is your topic related with DSL, cable or mobile telephony?

Betreff: I want to cancel my contract

Madhan — Sun, 28 Jun 2020 08:15:03 GMT

Yes it is related to DSL, Cable and want to end the contract as i moving out from Germany.

Betreff: I want to cancel my contract

Mav1976 — Sun, 28 Jun 2020 08:43:24 GMT

Hi @Madhan,

As @bd0rk already mentioned, you'll have a special termination right (TKG § 46, subparagraph 8 ) when you move back to India. But you have to pay further three month (starting with your move from Germany). Send also a copy of your "Abmeldebstätigung" (deregistration certificate) as @bd0rk mentioned.

The hardware (e.g. router) you have to send back after the termination within 14 days.

Re: I want to cancel my contract

Nancy — Mon, 29 Jun 2020 07:53:54 GMT

Hello Madhan,

I'm happy to help you. When are you moving to India? Have you already informed our moving service about your move? Otherwise I'll have a look at it. I need your data for that. Please send me your customer number, name, date of birth and address by private message and then get back to me here in the thread.

Best regards
Nancy

Re: I want to cancel my contract

Madhan — Mon, 29 Jun 2020 07:58:13 GMT

I am waiting for the flight operation as soon as i get after 15ht of this month, i will start from Germany. I will share my detaisl privately with you.

Thanks for your support!

Re: I want to cancel my contract

Nancy — Mon, 29 Jun 2020 10:09:39 GMT

Hello Madhan,

okay, then let me know as soon as you know when you're moving. Your contract will then be terminated under the Telecommunications Act with 3 months' notice. For the data synchronization I still need your current address for comparison. Leave me a message here in the thread again, if you have sent it via PN.

Best regards
Nancy

Re: I want to cancel my contract

Madhan — Wed, 01 Jul 2020 10:17:17 GMT

Hi,

Here is my details,

XXX

Edit: @Madhan personal data removed.

Re: I want to cancel my contract

Nancy — Wed, 01 Jul 2020 10:15:54 GMT

Hello Madhan,

please do not post any personal information publicly.

Has anything more specific happened about your moving date?

Best regards
Nancy

Re: I want to cancel my contract

Madhan — Wed, 01 Jul 2020 10:23:39 GMT

ok.

Date is not confirmed, as of now there is no flights to India right now.

What shall we do now ?

Thanks

Madhan

Re: I want to cancel my contract

Nancy — Thu, 02 Jul 2020 06:47:32 GMT

Hello Madhan,

You'll be living in your apartment for a while. If it is foreseeable, then you let us know the date. Your contract will then be cancelled with a notice period of 3 months, starting from the date of the move. In the meantime you will have to pay the basic fees.

Best regards
Nancy

Re: I want to cancel my contract

Madhan — Thu, 02 Jul 2020 07:14:39 GMT

Thanks for the details, i have following questions. i will let you know the date by this week

1. Do i need to send the router device back to Vodafone, if so how and where to send that ?

2. Once i confirmed the date, Will i not able to use the INTERNET from the date i given ?

Thank you so much in advance.

Re: I want to cancel my contract

Nancy — Thu, 02 Jul 2020 10:25:48 GMT

Hello Madhan,

you must then send our device to our return address:

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

You can no longer use your contract from the termination date.

Best regards
Nancy

Re: I want to cancel my contract

Madhan — Sun, 05 Jul 2020 18:11:08 GMT

Thank you for the answer, i will confirm you the date in a few weeks.

I also want to make sure that i send the device to the mentioned address. Thanks again

I will keep you updated

Re: I want to cancel my contract

Nancy — Mon, 06 Jul 2020 11:10:29 GMT

Hello Madhan,

then get back to me as soon as you know your exact moving date.

Best regards

Nancy

Re: I want to cancel my contract

Nancy — Tue, 21 Jul 2020 07:07:19 GMT

Hello Madhan,

we already have your online relocation notification and it has already been processed.

The cancellation confirmation was sent to you by e-mail yesterday. You can also find it in your customer portal under Documents.

Do you have any further questions?

Best regards

Nancy