Thema "Re: Moving to a new address" in Archiv_Kabel

Moving to a new address

ISpoonJelly — Sat, 25 Jul 2020 12:33:38 GMT

Hello,

I'm moving into a new address in Berlin and wanted to trigger a location change to my contract.

Can somebody help me with that?

Thanks

Re: Moving to a new address

Lars — Sun, 26 Jul 2020 12:39:49 GMT

Hi ISpoonJelly,

please inform us of your move via the move service in the customer portal. Our colleagues will then take care of the processing.

Best regards

Lars

Re: Moving to a new address

ISpoonJelly — Sun, 26 Jul 2020 16:17:09 GMT

Hi Lars,

Thank you for forwarding me to the right link.

I've submitted a move request but I have another question, in the Internet availability check it shows that my new address only has DSL with up to 16Mbit/s.

I want to know how reliable is the availability check. Is it possible that there are highers speeds at that location?

Thanks.

Re: Moving to a new address

Lars — Sun, 26 Jul 2020 17:42:01 GMT

Hi,

you'd have to check with my DSL colleagues. You are welcome to make a separate thread in the DSL board.

Best regards

Lars

Re: Moving to a new address

ISpoonJelly — Sun, 26 Jul 2020 19:43:49 GMT

What about the cable speed availability? How can I know about that?

Re: Moving to a new address

Torsten — Sun, 26 Jul 2020 19:47:15 GMT

If there is no cable connection at the new address, then no Internet is available via the cable connection - it is logical, isn't it? Otherwise, you could simply report a move and take your contract with you unchanged.

Re: Moving to a new address

ISpoonJelly — Sun, 26 Jul 2020 22:15:33 GMT

I don't get it, how do I know what is available and what is not?

Re: Moving to a new address

Torsten — Mon, 27 Jul 2020 06:50:22 GMT

Everything shown in the Internet availability check is possible, but nothing more.

Re: Moving to a new address

ISpoonJelly — Mon, 27 Jul 2020 17:11:42 GMT

Hello Lars,

I submitted the form on the move service page but I got no email or nothing as a result.

How do I know if my form is being processed?

Re: Moving to a new address

Stephan — Tue, 28 Jul 2020 12:29:06 GMT

Hi ISpoonJelly,

when did you send in the form? It always takes a while.

Regards

Stephan

Re: Moving to a new address

ISpoonJelly — Tue, 28 Jul 2020 12:33:37 GMT

I did about two days ago

Re: Moving to a new address

Stephan — Tue, 28 Jul 2020 18:39:03 GMT

Hi ISpoonJelly,

okay, that's a little bit too long ago.

Pleas write me a private message with your new address and you moving date.

Please reply here, when the pm was sent.

Regards

Stephan

Re: Moving to a new address

ISpoonJelly — Wed, 29 Jul 2020 12:24:39 GMT

Hi Stephan,

I just sent you the PM.

Re: Moving to a new address

Stephan — Wed, 29 Jul 2020 14:31:33 GMT

Hi ISpoonJelly,

thanks for the pm.

Unfortunately, we do not seem to have received your relocation notification. But now I have your new address and the moving date. I will enter your move in your customer account.

Since the cable connection is not possible at the new address, we have to terminate the contract prematurely. You'll soon get the confirmation for that.

Regards

Stephan