Thema "Re: Internet usage charges are charged twice." in Archiv_Kabel

Internet usage charges are charged twice.

Saravana_Raja — Mon, 27 Jul 2020 10:21:35 GMT

Hi Sir/Madam,

Last month i have paid my internet bill manually since i had not given my bank details for automatic debit.

But later after paying my dues i have given my bank details for auto debit.

Now it looks like the vodafone has charged me twice, by not taking into consideration about the amount which i have paid manually.

My contract id is: XXX

The bill reference which i have paid: XXX

The same bill again auto debited from my account: XXX

Please let me know how can i get the refund back ?

Thanks,

Saravana Raja

Edit: Please do not publish personal data.

Re: Internet usage charges are charged twice.

Lars — Mon, 27 Jul 2020 18:01:23 GMT

Hi Saravana_Raja,

since we already have your data, I could check right away.

A transfer always takes a few days. If you then enter your bank details before the payment is received, the open amount will be debited automatically.

However, there is not that much credit available, because the July invoice is already due. There is currently a credit balance of 3,81 Euro.

Best regards

Lars

Re: Internet usage charges are charged twice.

Saravana_Raja — Tue, 28 Jul 2020 12:24:43 GMT

Hi Lars,

But for the same month July the money is deducted twice, the one which i transferred on 9the july.

Then later on 14th july the same money is autodebited from my account. So it is like for July month

two payments has been taken ?

So how come this can be correct ? Can you please clarify ?

Thanks,

Saravana Raja

Re: Internet usage charges are charged twice.

Stephan — Tue, 28 Jul 2020 18:35:58 GMT

Hi Saravana_Raja,

no there's nothing deducted twice.

With your transfer and the direct debit you balanced the amount for June an July.

Regards

Stephan

Re: Internet usage charges are charged twice.

Saravana_Raja — Wed, 29 Jul 2020 07:05:35 GMT

Hi Stephan,

Thanks for your clarification.

Regards,

Saravana Raja

Re: Internet usage charges are charged twice.

Stephan — Wed, 29 Jul 2020 14:05:48 GMT

You're welcome.

I will close this thread. If you have any questions at any time, you can open a new thread.

Regards

Stephan