Thema "Re: June invoice debited twice Payment/Rechnung" in Archiv_Kabel

June invoice debited twice Payment/Rechnung

Pereira — Mon, 06 Jul 2020 14:33:05 GMT

Hello

Payment/Rechnung ***. Why was the amount taken twice? We normally pay 39.98 Euros per month, but on 22nd June 60.98 Euros was debited. Please explain why was this done.

Thank you

Christaline Pereira

Re: June invoice debited twice Payment/Rechnung

Stephan — Mon, 13 Jul 2020 15:58:11 GMT

Hi Pereira,

welcome here in our Community.

Have you looked at the invoice for this charge yet? It should list exactly what was charged.

Did you order something or have you moved? There are often one-off lump sums involved if something has been changed in the contract.

Regards

Stephan

Re: June invoice debited twice Payment/Rechnung

Pereira — Mon, 13 Jul 2020 15:58:32 GMT

Hello Stefan, I am sure you can see as an Vodafone employee why I am charged extra. Unfortunately.. I do not speak German and so had to wait till I get help from my colleage.

I was charged for Red Internet and Phone 500 cable which I did not order. Why was I not notified about starting this service automatically. I am new to this country and unaware. Please reverse the June charges

Please cancel this services as I DO NOT NEED IT. I have not used it...

I am extremely dissappointed with Vodafone services. I need a quick reply and confirmation that this Red Internet and Phone 500 cable is cancelled and will not be billed anymore

Re: June invoice debited twice Payment/Rechnung

Pereira — Mon, 13 Jul 2020 15:58:58 GMT

Please explain to me why I am seeing double charges on my invoices

Re: June invoice debited twice Payment/Rechnung

Pereira — Mon, 13 Jul 2020 15:59:48 GMT

Can someone call me. I am trying to call the tollfree number and it is again all recording in Deutsch which I am not able to understand..

My telephone number is ***

Edit: Mobile number deleted

Re: June invoice debited twice Payment/Rechnung

Stephan — Mon, 13 Jul 2020 16:04:58 GMT

Hi Pereira,

please don't post you mobile phone number in a public forum.

I don't have any customer data from you, so I can't see what is charged. Since you already know that the charge is for an internet contract, you should have received an order confirmation and a router.

For a closer look I need some information from you. Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: June invoice debited twice Payment/Rechnung

Stephan — Tue, 14 Jul 2020 16:09:00 GMT

Hi Pereira,

thankk you for your pm.

The last invoice already includes the regular price of your internet connection. You got this connection in the first year 30,- Euro cheaper. The first year is now over and on June 13th your tariff is now 49,99 Euro.

That the price will increase in the second year of the contract is also stated in your order confirmation of June 2019.

Regards

Stephan

Re: June invoice debited twice Payment/Rechnung

Pereira — Tue, 14 Jul 2020 17:01:39 GMT

Hello Stefan,

Thanks for your reply. As you mentioned from June 13th my tariff is now 49,99 Euro. However I was charged 60.98 Euro. So why was I charged extra?

Thanks,

Christaline

Re: June invoice debited twice Payment/Rechnung

strg-alt — Tue, 14 Jul 2020 18:35:33 GMT

By the way, maybe you can downgrade your contract to a lower tariff after 12 months. This might be an option as well (if included in your contract).

Re: June invoice debited twice Payment/Rechnung

Stephan — Tue, 14 Jul 2020 18:49:39 GMT

Hi Pereira,

then please also take a look in your invoices. Besides the Internet contract, you also have a contract for television.

Both contracts are from June 2019 and are stated in the same order confirmation.

Regards

Stephan

Re: June invoice debited twice Payment/Rechnung

Pereira — Thu, 23 Jul 2020 08:07:56 GMT

Dear Stephan,

I got charged for July Euro 73,09 .

So May Invoice was 39,98

June INvoice was 60,98

July INvoice was 73,09 (as per the invoice attached)

Can you please advise why there is an increase in July invoice by 13,09 Euro? Will vodafone keep charging me extra every month?

Please check and revert as I am not getting a clear support.

Thanks

Christaline

Rechnungsnummer ***

Kundennummer ***

Edit: @Pereira Cut personal data. BR, Seb4sti4n (mod)

Re: June invoice debited twice Payment/Rechnung

Stefan334 — Wed, 22 Jul 2020 20:46:35 GMT

Hey Christaline,

you already do have the solution in your hands - just open the invoice from July 2020. You will find a detailed summary in there why there was a 73,09 Euro bill. Just check the individual positions on this invoice with your contract / initial Contract Confirmation.

(Dont post your customer data in public)

Greetings,
Stefan

Re: June invoice debited twice Payment/Rechnung

Torsten — Wed, 22 Jul 2020 21:06:27 GMT

It will probably be the case that the June invoice only calculated the increase from the 13th month for half a month, since it has already been written that the discount ran until mid-June and the full increase is now calculated.

But please have a look at your invoice, each item is listed there individually. You have been advised this several times, including by the moderators.

Re: June invoice debited twice Payment/Rechnung

Pereira — Thu, 23 Jul 2020 09:16:08 GMT

Hello Stefan,

I do not understand what is in the bill as it is all in Deutsch and that is why I came to you asking for help and sending you all the details and the invoice. I am sure you understand and hence as a service provider can you tell me why there is a difference and why I am charged 73,09 in July?

Thanks,

Christaline

Re: June invoice debited twice Payment/Rechnung

Pereira — Thu, 23 Jul 2020 09:19:45 GMT

Dear Torsten,

If I would understand deutsch and could read the bill I would not ask you for help. The reason I sent all the last 3 bills to you and asking you as a service provider to tell me why there is difference means I as a customer need help to understand. Due to the social distancing I am unable to take help even from my colleagues as I am at home office. I will try to catch hold of my deutsch speaking colleagues and check with them in the coming days but I expected help from you as a service provider and that you are charging me for this.

Re: June invoice debited twice Payment/Rechnung

Tina — Thu, 23 Jul 2020 14:18:48 GMT

Hello Pereira,

he monthly costs for your contracts amount to 74,98 €. Until 13th of June 2020 you still had the reduced price.

Best regards

Tina

Re: June invoice debited twice Payment/Rechnung

Pereira — Fri, 24 Jul 2020 09:50:48 GMT

Thank you Tina for your reply. I do not understand what is in the bill as I do not speak Deutsch. I will check again on this with my colleage when I see them next and if any issue will revert.

Hope there were no additional charges of products added other than just the home internet and tv.

Thanks

Christaline

Re: June invoice debited twice Payment/Rechnung

Lars — Sat, 25 Jul 2020 17:47:02 GMT

Hi,

these are only the monthly basic costs. There are 4 items on the invoice. Internet & telephone, cable connection, GigaTV and a combination discount.

The Internet & Telephone contract and GigaTV were discounted by 30 Euro and 5 Euro respectively for the first 12 months. These 35 euros explain the difference of 39.98 euros to 73.09 euros, taking into account the current VAT reduction.

Best regards

Lars