Thema "Re: Can I pause my subscription for 2-3 months?" in Archiv_Kabel

Can I pause my subscription for 2-3 months?

Abdullah_r — Thu, 23 Jul 2020 09:31:44 GMT

Hello,

I have a vodafone internet subscription and I am travelling for 2-3 months and moving houses as well. It doesn't make sense to keep paying for the internet for 2 months without me being using it. Is it possible to pause my subscription temporarely and continue paying when I am back?

Best,

Re: Can I pause my subscription for 2-3 months?

Tina — Thu, 23 Jul 2020 15:38:15 GMT

Hello Abdullah_r,

welcome to our community. Nice to see you.

It is not possible to temporarily suspend the contract. I am sorry.

Best regards

Tina

Re: Can I pause my subscription for 2-3 months?

Abdullah_r — Thu, 23 Jul 2020 16:19:08 GMT

Thank you for your reply Tina!

This is okay, I will probably have to terminate it then. Do you know how can I kick off the contract termination process? My German is not so good for phone communication.

Best,

Re: Can I pause my subscription for 2-3 months?

Tina — Thu, 23 Jul 2020 17:30:48 GMT

Hello Abdullah_r,

okay, take a look at our thread "Moving abroad - Leaving Germany"

Best regards

Tina