Thema "Re: Abmeldung" in Archiv_Kabel

Abmeldung

Abmeldung1 — Mon, 27 Apr 2020 10:40:12 GMT

Hello Vodafone Team,

hope you are well.

I would like to ask you about my Abmeldung as I moved out of Germany. I have recieved a letter that it was canceled, but I was charged again even more than was the price I normally paid. Could you please check this and advice how to proceed, please?

Thank you for your help.

Kind regards,

Denisa

Re: Abmeldung

Tina — Tue, 28 Apr 2020 05:23:48 GMT

Hello Abmeldung1,

for a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Please reply here when you have sent the private message.

Best regards

Tina

Re: Abmeldung

Abmeldung1 — Tue, 28 Apr 2020 08:15:15 GMT

Hi Tina,

thank you for your swift reply.

I have sent you the info.

Best,

Denisa

Re: Abmeldung

Tina — Tue, 28 Apr 2020 12:14:17 GMT

Hello Abmeldung1,

For cancelling a contract because of a move in a foreign country, we need a proof of that. This can be for e.g. the de-registration form for your current German address.

Even if you leave Germany the contract won’t end with the date of your move. Due to German law the contract will end three months after the leaving date. If the notice of cancellation received us after the date of the move, the period starts on the day of the notification.

You reported your move on 25th of march 2020. Your contract therefore ends on 25th of june 2020.

Send me your deregistration certificate via pn.

Best regards

Tina

Re: Abmeldung

Abmeldung1 — Tue, 28 Apr 2020 13:41:24 GMT

Hi Tina,

thank you for your reply.

I totally understand, but the issue is that my Abmeldung got lost via post and I had to ask to get a second one. As I did not have any proof that I moved out I could not cancel the contract with you. Moreover, now I have received a bill for almost 50 euros and before I paid less than 30 euros. As I have sent the router back to you, I do not see any reason to pay the higher price that I did not agreed on.

Thank you for your help.

Best regards,

Denisa

Re: Abmeldung

Grit — Wed, 29 Apr 2020 15:02:26 GMT

Hello,

excuse me for being so blunt, but it's not relevant if you sent the device back. You signed a contract that can't be immediately terminated even if you move. So YOU have to pay the fees due. This has increased now that the first year with the promotion is over. The contract you have signed is based on these conditions.

Regards

Grit

Re: Abmeldung

Abmeldung1 — Fri, 01 May 2020 08:29:50 GMT

Hi Grit,

thank you for your reply.

It is not about the router, but you have sent me the letter that the Internet is cancelled and asked me to send the router back as I did. There was not stated anything about the end date or the new price, which would be useful as it would be clear.

I would be glad if you could share the right procedure in this case, so I know how to proccess this next time. As the contract states that I can change my Tarif after 12 months, the solution would be first to ask you to change the tarif and then cancel it?

Thank you and wish you a nice day.

Best,

Denisa

Re: Abmeldung

Tina — Mon, 04 May 2020 13:34:01 GMT

Hello Abmeldung1,

on our confirmation of cancellation dated 26th of march 2020 we have told you as the cancellation date 21th of april 2021.

Best regards

Tina

Re: Abmeldung

Abmeldung1 — Mon, 04 May 2020 17:38:49 GMT

Hi Tina,

not sure what you mean. I am talking about the original contract that I signed. Never mind, I will pay the other 3 months and hope that this will be solved.

Would you send me a confirmation that the Internet will be canceled after the 3 months, please?

Thank you!

Denisa

Re: Abmeldung

Tina — Tue, 05 May 2020 13:30:50 GMT

Hello Abmeldung1,

please send me your new address in a pn.

Best regards

Tina

Re: Abmeldung

Abmeldung1 — Tue, 05 May 2020 17:22:46 GMT

Hi Tina,

pn sent.

Thank you.

Kind regards,

Denisa

Re: Abmeldung

Tina — Tue, 05 May 2020 18:39:49 GMT

Thank you so much. You should find the cancellation confirmation in your customer portal tomorrow.

Best regards
Tina

Re: Abmeldung

Abmeldung1 — Tue, 07 Jul 2020 07:54:22 GMT

Hi there,

hope you are well.

I was informed that my last invoice will be in June as I canceled my Internet. I paid all invoices, but I have recieved another invoice for almost 400 euros.

Could you help me with this, please?

Thank you,

Denisa

Re: Abmeldung

Tina — Thu, 09 Jul 2020 04:59:25 GMT

Hello Abmeldung1,

I made a mistake in adjusting the cancellation date. I'm very sorry. I will correct it now.

We have already debited the amount from your bank account. You can return the debit note. Okay?

Best regards

Tina

Re: Abmeldung

Abmeldung1 — Thu, 09 Jul 2020 14:22:54 GMT

Hi Tina,

thank you for your answer.

It can happen. I will check my account. Could you just provide me with a final statement that I paid everything and the Internet is canceled, please?

Thank you.

Kind regards,

Denisa

Re: Abmeldung

Tina — Sat, 11 Jul 2020 12:07:30 GMT

Hello Abmeldung1,

you should find a corrected invoice in your customer portal within the next 2 to 4 weeks. I confirm here that the amount 402,13 € was wrong. Your contract ended on 24th of June 2020.

Best regards

Tina

Re: Abmeldung

Abmeldung1 — Thu, 23 Jul 2020 07:44:12 GMT

Hi Tina,

thank you for your help.

Wish you a nice day.

Kind regards,

Denisa

Re: Abmeldung

Tina — Thu, 23 Jul 2020 14:27:48 GMT

Hello Abmeldung1,

your welcome. Can I close your thread?

Best regards

Tina