Double billed for July month for my internet

double-invoice — Thu, 23 Jul 2020 09:27:07 GMT

Hi, i have been billed double the amount of my contract for the current month. I raised complaints about my internet being dead. and as the solution i was provided a replacement of the router, which I was told, that is free of charge. i received the new router, and i sent back the old one, for which i received a confirmation email as well. Why am i being charged 71 euros instead of a normal 34 euro tariff? i need a clear clarification for this. Also, on the Mein Vodafone portal, you do not show me the invoices, stating something failed to load. here is the details of my transaction. please reply back to me for the reason of this. With refund.

Edit: @double-invoice Cut picture with customer data. BR, Seb4sti4n (mod)

Re: Double billed for July month for my internet

Nancy — Thu, 23 Jul 2020 09:34:20 GMT

Hello double-invoice,

I'd be happy to take a look at your bill. Please send me your customer number, name, date of birth and address by private message and then get back to me here in the thread.

Best regards
Nancy

Thema "Double billed for July month for my internet" in Archiv_Kabel

Double billed for July month for my internet

Re: Double billed for July month for my internet