Thema "Trying to get some of this awful customer service here...." in Archiv_Kabel

Trying to get some of this awful customer service here....

YouSuckBalls — Thu, 09 Jul 2020 11:50:35 GMT

So I sent an e-mail to your support, which was a useless waste of time. Instead of answering my question or forwarding it to someone who can, they were just like "i dont know, try the English speakers on the forum?" Super helpful. You guys should really be applauded for completely refusing to do anything useful.

Anyway, here's the thing I need help with: I cancelled my contract a few months ago, it ends this month. Two days ago, I received a charge of 54 Euros and I don't know for what. I want:

1. to know what that charge is for

2. to have someone confirm that my contract is, in fact, cancelled and I won't have to be a Vodafone customer anymore ever again

3. instructions on what to do with the modem i still have

Cheers

Re: Trying to get some of this awful customer service here....

Tina — Fri, 10 Jul 2020 11:12:41 GMT

Hello an nice to see you. Welcome to our community.

For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Please reply here when you have sent the private

Best regards

Tina

Re: Trying to get some of this awful customer service here....

YouSuckBalls — Mon, 13 Jul 2020 10:28:39 GMT

Ok, sent, thanks.

Re: Trying to get some of this awful customer service here....

Tina — Wed, 15 Jul 2020 10:01:45 GMT

Hello,

your contract ends on 20th of july 2020 we always calculate the fees in advance for the whole month. As soon as the contract is cancelled, we will refund the overcharged fees.

Best regards

Tina

Re: Trying to get some of this awful customer service here....

YouSuckBalls — Sat, 18 Jul 2020 13:35:26 GMT

Thanks for clearing that up. Just for reference, people don't generally like it when you charge them money they don't actually owe you, whether you refund it later or not.