Thema "Re: Contract ends terminate" in Archiv_Kabel

Contract ends terminate

Divya — Tue, 14 Jul 2020 05:24:51 GMT

Hi, I have a cable contract and it is about to end. I want to terminate the contract now. Please let me know how to proceed. Kundennummer: XXX.

Regards,

Divya Agrawal

Edit: Please do not distribute personal data on the Internet 😉

Betreff: Contract ends terminate

reneromann — Tue, 14 Jul 2020 00:17:50 GMT

Send your cancellation letter (in German language!) to the address that is mentioned in your invoices -OR- use the contact form while being logged in and send your cancellation request (also in German language) there.

Please note: If your contract has a minimum term, your cancellation request has to be received by Vodafone at least 3 months before the contract term ends - otherwise the contract will automatically extend for another year.

Re: Contract ends terminate

Tina — Tue, 14 Jul 2020 10:01:16 GMT

Hello Divya,

I'll take care of it. Send me the following informations in a private message:

full name

date of birth

address

customer number

Please reply here when you have sent the private.

Best regards

Tina

Re: Contract ends terminate

Divya — Tue, 14 Jul 2020 10:06:32 GMT

Have sent a private message.

thanks and regards,

Divya

Re: Contract ends terminate

Tina — Tue, 14 Jul 2020 11:11:26 GMT

Hello Divja,

thanks. I need your full address.

Best regards

Tina

Re: Contract ends terminate

Tina — Tue, 14 Jul 2020 13:05:51 GMT

Hello Divja,

your contract is already cancelled at the end of the minimum contract term (21st of september 2021).

Best regards

Tina

Re: Contract ends terminate

Divya — Tue, 14 Jul 2020 15:58:40 GMT

Hi Tina,

The contract was for 2 years so the end should be 2020. Also I am not in Germany since February (and stuck in Nepal because of Coronavirus). I am not sure when I will return back to Germany. Let me know if this can be terminated in 2020. It would be a great help.

Regards,

DIvya

Re: Contract ends terminate

reneromann — Tue, 14 Jul 2020 17:05:15 GMT

There is no automatic ending of contracts - they'll extend themselves if not one of the parties explicitly cancels them. And for a cancellation, the notice period (in case of a 2 years contract this would be 3 months) has to be taken into consideration.

Thus your cancellation request would've been needed to be received by Vodafone at least those 3 months before the end of the contract term. As we're now nearly a month over this period, I doubt there will be any chance to end the contract in 2020 on a regular basis since you've missed to send the cancellation request in time.

Only way would be if you would have permanently relocated to an address, where the contractual agreed services cannot be fullfilled - but even then, you would be needed to present proof of relocation -and- even after this relocation request has been filed, you'd be required to pay for (at least) another 3 months.

Plus you'd still be required to return all rental devices in time as you'd otherwise be charged for not returning them.

Re: Contract ends terminate

Divya — Tue, 14 Jul 2020 17:08:29 GMT

That is rather weird. And also I am in a weird situation with not being in Germany at the moment and hence all these issues are arrising and the delay in my notice. I can return the devices through someone but please understand my situation and let me know if something can be done in this case. As I don't know for how long I will have to stay in Nepal because of the Coranavirus crisis.

Re: Contract ends terminate

Tina — Wed, 15 Jul 2020 07:58:58 GMT

Hello Divja,

for a timely cancellation in this year, your cancellation came too late. Your contract has a cancellation period of 3 months.

For an early cancellation because of your stay abroad, we need a certificate of deregistration from germany.

Best regards

Tina

Re: Contract ends terminate

Divya — Wed, 15 Jul 2020 08:44:35 GMT

Hi Tina,

Thank you for the reply. As previously mentioned the delay was caused by me not being present in Germany in the moment. Also i haven't deregistered from Germany. I am in Nepal since February and I am not sure when I will return back to Germany because of the ongoing Coronavirus pandemic. I hope you understand this and the company doesn't punish its customers for a global pandemic.

Regards,

Divya

Re: Contract ends terminate

Tina — Wed, 15 Jul 2020 10:08:28 GMT

Hello Divya,

please send me your address from nepal.

Best regads

Tina

Re: Contract ends terminate

Divya — Thu, 16 Jul 2020 16:41:09 GMT

Have sent you my address in Private message.

Re: Contract ends terminate

Tina — Fri, 17 Jul 2020 12:58:16 GMT

Hello Divja,

I have adjusted the cancellation. Your contract ends on 12th of october 2020. You will receive the cancellation confirmation separately by e-mail.

Best regards

Tina