Thema "cancellation of service" in Archiv_Kabel

cancellation of service

urahoho — Thu, 11 Jun 2020 06:37:02 GMT

Hello,

I have register mailed a cancelation letter for July 1st 2020 and you have terminated my contract for July 1st 2021. I am leaving the country on July 1st 2020, I have orders and I have emailed it to your kontakt@vodafone.de. They told me to post on this forum. Please advise on what I should do.

*** @urahoho, thread moved from MeinVodafone, MeinKabel & E-Mail to cable forum! ***

Betreff: cancellation of service

Mav1976 — Wed, 10 Jun 2020 18:12:43 GMT

Hi @urahoho,

Is your issue related with DSL, cable or mobile?

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urahoho — Wed, 10 Jun 2020 18:23:45 GMT

It was for Cable

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urahoho — Thu, 11 Jun 2020 07:32:53 GMT

any update from vodafone customer service?

Re: cancellation of service

Nancy — Thu, 11 Jun 2020 08:20:40 GMT

Hello urahoho,

welcome to our community.

In order to help you, I need some data from you. Please send me your customer number, name, date of birth and your current and new address by private message.

Afterwards, please report back here in the thread.

Best regards
Nancy

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urahoho — Sun, 14 Jun 2020 22:02:14 GMT

Just to clearify, it is cable internet

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Nancy — Mon, 15 Jun 2020 11:50:44 GMT

Hello urahoho,

yes, that's how you wrote it. Without the data, I'm afraid I can't help you. Just send them to me by PN.

Best regards
Nancy

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Nancy — Tue, 16 Jun 2020 12:18:12 GMT

Hello urahoho,

without your customer data I can't help you.

Please write me your customer number, name, date of birth and address by private message and then get back to me here in the thread.

Best regards
Nancy

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urahoho — Tue, 16 Jun 2020 19:32:12 GMT

ok I sent you a pm

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Stephan — Wed, 17 Jun 2020 13:17:19 GMT

Hi urahoho,

thanks for the pm.

As I can see, all documents are already there, so long story short: your contract is cancelled to July 1st.

You'll get an confirmation soon via e-mail.

Goodbye and farewell.

Best Regards

Stephan

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urahoho — Wed, 17 Jun 2020 18:09:47 GMT

I got everything. Thank you so much!

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Stephan — Thu, 18 Jun 2020 17:46:14 GMT

Hi urahoho,

perfect. I'm glad to read that. Any further questions so far?

Regards

Stephan