Thema "Re: Moving out of area" in Archiv_Kabel

Moving out of area

FrankSpatt — Sat, 04 Jul 2020 14:44:11 GMT

Hello, I was told I should write to the forum. I am moving to a new address that is not serviced by Vodafone. I have completed the move service online form. Is that all I have to do?

Thank you.

@FrankSpatt Moved from DSL to Kabel. Regards, Jens-K

Re: Moving out of area

Jens-K — Sat, 04 Jul 2020 10:18:42 GMT

Hi FrankSpatt,

are you using DSL or Cable?

If you use DSL you need to either call us or send us an e-mail and tell us your new address and the date when you are moving.

You then can cancel the contract or change to a lower bandwidth.

Regards,

Jens

Re: Moving out of area

FrankSpatt — Sat, 04 Jul 2020 12:56:46 GMT

I am a cable customer now. Unfortunately, you do not have service in the new location.

I put in the umzeug form on the website with the important information on when I am leaving.

I think that's all I need to do, correct?

Frank

Re: Moving out of area

Stephan — Sat, 04 Jul 2020 15:41:21 GMT

Hi FrankSpatt,

yes, that's right.

If you have reported the move of your cable connection via the form, you do not need to do anything else. You will also receive a confirmation soon.

The contract is then already terminated before the end of the contract period.

Regards

Stephan