Thema "Re: Charged and contracted to something that I did not order" in Archiv_Kabel

Charged and contracted to something that I did not order

AManning912 — Tue, 23 Jun 2020 08:45:55 GMT

Hello,

I saw that I have recently been charged this month for an extra premium TV package that I did not order. After attempting to resolve this via call and email, I have been told that I missed the 14 day cancellation period which I may not have been at home to answer in time.

I have not signed anything, nor verbally agreed to purchase this (and am yet to see evidence of this) and now I am worried that I am going to be stuck with something that I did not order for 12 months. I changed provider because it was cheaper than my previous, so it does not make sense for me to more than double that.

I am posting this here and hope that a member of Vodafone can help me to terminate this contract immediately and refund me.

Thanks.

Re: Charged and contracted to something that I did not order

Grit — Tue, 23 Jun 2020 15:06:41 GMT

Hello AManning912,

what exactly is this contract? How long has the contract existed? Did you receive an order confirmation? Did you get a device?

If you give us more information, we can get an image of it.

Regards

Grit

Re: Charged and contracted to something that I did not order

AManning912 — Wed, 24 Jun 2020 07:35:58 GMT

Hello Grit,

We have been booked for Vodafone HD Premium Plus Cable and Vodafone HD Premium Cable (along with the Einmalige Kosten) that I repeat, we never requested. We didn't receive any additional device for this incorrect contract.

We had called regarding another issue on the 21st May and it seems the booking started on this date even though we never asked for any new contracts.

I'd just like to reiterate that we never verbally agreed, nor signed anything and have not seen any evidence of this.

Regards,

Alex.

Re: Charged and contracted to something that I did not order

Lars — Thu, 25 Jun 2020 08:43:14 GMT

Hi Alex,

I'll take a look at it.

Please send me your customer number, name, date of birth and address by private message. Reply briefly in the thread as soon as you have sent the PM.

Best regards

Lars

Re: Charged and contracted to something that I did not order

AManning912 — Thu, 25 Jun 2020 09:15:50 GMT

Hello Lars,

I have now sent you a private message.

Kind regards,

Alex.

Re: Charged and contracted to something that I did not order

Lars — Thu, 25 Jun 2020 11:00:33 GMT

Hi Alex,

I took a look at it.

In principle, no signature is required for telephone bookings. Therefore you have 14 days after receiving the order confirmation to revoke it.

Since this deadline was only just missed, I have now processed the withdrawal. The incurred fees will be refunded automatically. A written confirmation is on the way to you.

Do you have any further questions?

Best regards

Lars

Re: Charged and contracted to something that I did not order

AManning912 — Thu, 25 Jun 2020 12:05:14 GMT

Hello Lars,

Thank you for taking the time to help us out with this.

So just to confirm. you have terminated the contract effective immediately for HD Premium Plus Cable and HD Premium Cable and will refund us for the charge we occurred in our June bill along with the one-time fee meaning we will be back to our original contract totalling 24.98€ per month?

Kind regards,

Alex.

Re: Charged and contracted to something that I did not order

Lars — Thu, 25 Jun 2020 13:21:19 GMT

Hi Alex,

you got that right 😉 The additional contracts for Premium HD and Premium HD Plus are revoked and the fees will be refunded.

Best regards

Lars

Re: Charged and contracted to something that I did not order

AManning912 — Thu, 02 Jul 2020 14:23:26 GMT

Hello Lars,

Please can you tell me when I will receive my refund as I still have not been refunded yet?

Thanks,

Alex.

Re: Charged and contracted to something that I did not order

Lars — Thu, 02 Jul 2020 16:31:55 GMT

Hi Alex,

the refund will automatically be made with the next invoice in July.

Best regards

Lars