Thema "Re: Change to lower tariff" in Archiv_Kabel

Change to lower tariff

QRSSM-972DV-FEM — Wed, 24 Jun 2020 11:54:17 GMT

Hello. I started my contract (20.06.2019) for internet with Vodafone . You had an offer of 20 € per month for a year all the tariffs so I got the 1000 Mb and you said after a year I could go to a lower tariff.

Now I'm trying to do that but it doesn't give me the option to go to a lower tariff.

Please what can I do?

Thanks

Re: Change to lower tariff

Lars — Thu, 25 Jun 2020 10:05:27 GMT

Hi QRSSM-972DV-FEM,

I'll help you. Have you decided what tariff you want to change to? You will find the rates in your order confirmation.

Please send me your customer number, name, date of birth and address by private message. Afterwards, please post your answer to the above question here in the thread.

Best regards

Lars

Re: Change to lower tariff

QRSSM-972DV-FEM — Thu, 25 Jun 2020 10:48:06 GMT

Hi Lars. thank you!

I do not know what are the tariff that Vodafone has. Where can I see it?

Re: Change to lower tariff

Lars — Thu, 25 Jun 2020 12:13:53 GMT

Hi QRSSM-972DV-FEM,

You must look at your order confirmation. There you will find the possible changes with prices.

Please also send me your home address via PM. This is still missing 😉 Then get in touch again here in the thread.

Best regards

Lars

Re: Change to lower tariff

QRSSM-972DV-FEM — Thu, 25 Jun 2020 12:26:19 GMT

I don't understand why you need my address? Vodafone has all my data.
I need help to change my tariff and I don't feel that you are helping me.

Re: Change to lower tariff

QRSSM-972DV-FEM — Thu, 25 Jun 2020 12:57:53 GMT

i want this tariff

Tarif Red Internet & Phone 50 Cable für nur 29,99 Euro pro Monat

Re: Change to lower tariff

Lars — Thu, 25 Jun 2020 13:34:47 GMT

Hi QRSSM-972DV-FEM,

I need the address for a complete data reconciliation. I am not allowed to make any changes to your contract before that. I can find the address through the information sent, but I want to make sure that you are the contractual partner. This is only about the protection of your customer and contract data.

It is of course your decision whether you send me the address. But without the address I can not change anything. If you send it to me, I will make the switch to Red Internet & Phone 50 Cable.

Best regards

Lars

Re: Change to lower tariff

Lars — Thu, 25 Jun 2020 13:48:44 GMT

Hi QRSSM-972DV-FEM,

thanks for sending the address.

The change would be too immediate, as the first 12 months expired on 20.06.2020. Shall I make it like this?

Best regards

Lars

Re: Change to lower tariff

QRSSM-972DV-FEM — Thu, 25 Jun 2020 13:55:41 GMT

Hi Lars,

this month I paid 38.32 euros. I don't want to pay two fees in a month. It's possible?

Thank you

Re: Change to lower tariff

Lars — Fri, 26 Jun 2020 10:02:54 GMT

Hi QRSSM-972DV-FEM,

the invoice is then corrected with the next invoice. You only pay the higher price until we make the change. From then on, it's 29.99 euros per month. Should I finish the tariff change?

Best regards

Lars

Re: Change to lower tariff

QRSSM-972DV-FEM — Fri, 26 Jun 2020 12:35:04 GMT

Hi Lars!

Yes, pleaseI want to change to that tariff 29,99

thank you very much!

Re: Change to lower tariff

Lars — Fri, 26 Jun 2020 13:41:50 GMT

Hi QRSSM-972DV-FEM,

you're welcome. I've made the switch now. You will receive written confirmation in due course. Then please give me a final feedback here in the thread.

Best regards

Lars

Re: Change to lower tariff

QRSSM-972DV-FEM — Fri, 26 Jun 2020 15:09:03 GMT

Hi Lars, is all ok y I received the notification by e. mail.
thanks again

Re: Change to lower tariff

Nancy — Mon, 29 Jun 2020 07:09:17 GMT

Hello QRSSM-972DV-FEM,

thanks for your feedback that everything worked out.

I will close your thread.

Best regards

Nancy