Thema "Re: 1.Moving to another city during August end and 2. Change in Plan without my confirmation" in Archiv_Kabel

1.Moving to another city during August end and 2. Change in Plan without my confirmation

Geetha — Mon, 22 Jun 2020 16:44:29 GMT

Hi ,

I have two problems.

I only speak English.

1.I am moving to a new city in Walldorf where house owner is already giving me free internet inclusive of rent.

Please call me first then only terminate my contract during the month end of August 2020.

2.I received an email yesterday (18th June) informing about my tariff change.
I am not willing to pay for the tariff change.
Please revert back to my old tariff immediately.

Incident occurred 18 June 2020 around 5 pm
I see that this tariff change and contract extension happened accidentally and I am not ready to pay for this.
I also demand to change it back to my old plan .

Please call to my mobile number
+49***

My mail id is ***

Thanks,

Geetha ***

Edit: Private data and attachment removed for privacy reasons.. VF_Grit

*** @Geetha, thread moved to the right board (cable). ***

Re: 1.Moving to another city during August end and 2. Change in Plan without my confirmation

Nancy — Mon, 22 Jun 2020 07:49:16 GMT

Hello Geetha,

we are only available here in writing. You can inform us about your move via our moving service. Have you already used this service?

I'll take a look at your contract. Please send me your customer number, name, date of birth and address by private message and then get in touch with me again here in this article.

Best regards
Nancy

Termination of Internet Contract due to moving to a new city and a house with free internet

Geetha — Mon, 22 Jun 2020 16:32:07 GMT

Hi,

Please respond to my message .

I find the team is not responding to my messages at all.

I want to termintate my contract on 30 th August 2020 as I am moving to a new house where internet is provided by the house owner.

I also gave enough information and they are never responding in this .!

Also my contract plan was changed without my confirmation on 18th June 2020.

I also dont understand what is needed by Vodafone to cancel my contract !

I am attaching the email shared by Vodafone who is not at all helping me.

Thanks,

Geetha XXXXX

Edit: Because of your personal data I deleted the mail. Boris

*** @Geetha, please don't open several threads to a same topic! ***

Re: 1.Moving to another city during August end and 2. Change in Plan without my confirmation

Geetha — Mon, 22 Jun 2020 16:42:45 GMT

Dear Nancy,

I have shared my details in private message.

Please respond .

Thanks,

Geetha ***

*** Personal data (whole name) removed. ***

Re: 1.Moving to another city during August end and 2. Change in Plan without my confirmation

Nancy — Tue, 23 Jun 2020 10:51:19 GMT

Hello Geetha,

your move has been stored in your customer data with us. As we can no longer provide you with internet & telephone services at your new address, your contract will be cancelled in accordance with the Telecommunications Act.

Best regards
Nancy