Thema "Re: €100 discount not utilized ?" in Archiv_Kabel

€100 discount not utilized ?

rockylive — Fri, 12 Jun 2020 08:48:19 GMT

Hi,

When i start the DSL (Internet) contract agent told me that i will be getting € 100 discount and i will be getting 5 months free and charge only after 6th month. I started my contract in 2020 Feb but my account is charged with mar - may. Can i know the reason and refund if it's a mistake.

Thanks

Re: €100 discount not utilized ?

Stephan — Sat, 13 Jun 2020 14:17:06 GMT

Hi rockylive,

welcome her in our Community.

Have you looked at the bills on this yet? All credit notes and charges are in there.

Is the 100,- Euro credit note also in your order confirmation?

Regards

Stephan