Thema "Re: Invoice adjustment, wrong amount charged" in Archiv_Kabel

Invoice adjustment, wrong amount charged

namdeok — Mon, 15 Jun 2020 07:59:09 GMT

When I have moved to a new home, I asked for transfer for connection in March. but it got fixed in the month of June. I would like to have the correction in the billing for the month of April when I did not have the internet at my new home. I was charged full 39,99 EUR for connection + 39,99 for transfer. Please adjust the bill for April.

Re: Invoice adjustment, wrong amount charged

Stephan — Mon, 15 Jun 2020 14:40:46 GMT

Hi namdeok,

the invoice for June i correct. You already got a discount for April in the invoice of May.

Regards

Stephan

Re: Invoice adjustment, wrong amount charged

namdeok — Mon, 15 Jun 2020 14:47:55 GMT

I did not have internet for 2,5 months - 15 days of March and full April and May months. If you are saying I have got for April then please refund for May. As I have got my internet activated on 5th June.

Re: Invoice adjustment, wrong amount charged

Stephan — Mon, 15 Jun 2020 16:08:05 GMT

Hi namdeok,

okay I'll order another discount for you. You'll find this credit note on the next invoice.

Regards

Stephan