Thema "Re: Signed new contract for Gigabox + Kabel, still can't see the contract details online" in Archiv_Kabel

Signed new contract for Gigabox + Kabel, still can't see the contract details online

rpeternella — Thu, 16 Apr 2020 11:47:21 GMT

I have signed a new contract last month, everything was delivered and working properly. Still, I have not received the details so I could register online on the website and check my contract and invoices.

I've submitted a request to get the registration number send by post, but after more than a week, still no answer.

How can I get this information and finally register properly?

Thanks!

Rodrigo

Re: Signed new contract for Gigabox + Kabel, still can't see the contract details online

Lars — Thu, 16 Apr 2020 18:14:35 GMT

Hi Rodrigo,

we can handle that.

Please send me the following data by private message:

- Customer number

- Name

- Date of birth

- Address

- E-mail address.

Write a short note here in the thread as soon as you have sent the PM.

Best regards

Lars

Re: Signed new contract for Gigabox + Kabel, still can't see the contract details online

Lars — Tue, 21 Apr 2020 13:50:57 GMT

Hi Rodrigo,

I'm afraid you sent the wrong customer number. But I found you anyway.

I have entered your email address in the system. You will soon receive an email with the request to confirm the email address. Please do that and then report back to this thread. Then I will send you the activation code by e-mail.

Best regards

Lars

Re: Signed new contract for Gigabox + Kabel, still can't see the contract details online

rpeternella — Tue, 21 Apr 2020 14:52:33 GMT

Hi Lars,

Thank you very much! I've just received the e-mail and confirmed it.

Quick question though: when I login in there, I see the name and address still show the old addess and the name of my ex-landlady (our internet contract used to be paid by her). Since I signed a new one, instead of migrating that, would I be able to change my details? Right now, I don't see the option, since everything there has her name and the old address.

Thanks!

Rodrigo

Re: Signed new contract for Gigabox + Kabel, still can't see the contract details online

Lars — Wed, 22 Apr 2020 14:05:05 GMT

Hi, Rodrigo,

I will now send you the activation code for your contract. You will need to create a MyVodafone account and use the activation code to enter your new contracts.

The other contract is not in your name? Then the contracting party must contact us. Your former landlady would like to contact the support.

Best regards

Lars