Thema "Re: multiple charges on my account" in Archiv_Kabel

multiple charges on my account

NoNetMuchSad — Fri, 03 Apr 2020 11:16:03 GMT

Dear Vodafone,

Hope you are doing well.

I have noticed that vodafone has withdrawn money from my account 3 times this month. Please can you check and clarify the reason for the charges. Thank you

Regards

Nanda

Re: multiple charges on my account

Thomas — Fri, 03 Apr 2020 20:05:30 GMT

Hi NoNetMuchSad,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post

Regards

Thomas

Re: multiple charges on my account

Lars — Wed, 22 Apr 2020 13:46:31 GMT

Hi Nanda,

in the PN to Thomas you have forgotten some important data (date of birth, address and name).

Basically I can tell from the screenshot that the booking was cancelled by Vodafone Kabel Deutschland for the February invoice the first time. This was then debited again a few days later. 10 days later the march-bill was already done.

So everything is perfect from the side. The debit from Vodafone GmbH is probably a mobile phone contract. If you have any questions, you have to post them in the mobile phone board. Unfortunately I have no insight into that.

Best regards

Lars