Thema "Re: Not terminating my contract from 3 months." in Archiv_Kabel

Not terminating my contract from 3 months.

Saravana_Raja — Tue, 02 Jun 2020 14:26:24 GMT

Cable Internet:

Hi Sir/Madam,

I have raised the request to terminate my internet contract from past 3 months and still it is not terminated.

I moved out of my flat from March 31st 2020. Currently i am not present in that address, so i have asked to close my internet but nobody is helping me on this.

Can somebody please help me on this. My customer is is ***.

Thanks,

Saravana Raja

Pls dont post personal data publicy, MS

Betreff: Not terminating my contract from 3 months.

MasterScorpion — Tue, 02 Jun 2020 14:28:23 GMT

You report your move.
If the contract cannot be continued at the new address, it will be terminated with a 3 month period.

If the contract can be continued ... nothin changes.

Betreff: Not terminating my contract from 3 months.

Saravana_Raja — Tue, 02 Jun 2020 14:34:55 GMT

Hi,

I dont want to continue my contract in my new address, because in my new address my landlord has already provided the internet.

Because of this reason i had raised the request to terminate my contract 3 months before, but for some reason

i see my contract is not terminated.

Would be nice if my contract is terminated.

Thanks,

Saravana Raja

Re: Not terminating my contract from 3 months.

Thomas — Wed, 03 Jun 2020 10:36:14 GMT

Hi Saravana_Raja,

if if you move and we can't provide the house, the contract is terminated with a 3 month period. The period does start until the day you move. Have you already received a confirmation of termination from us? There you will find the respective termination date.

Regards

Thomas

Re: Not terminating my contract from 3 months.

Saravana_Raja — Wed, 03 Jun 2020 11:22:07 GMT

Hi Thomas,

I have moved to my new flat from April 1st 2020. Here i already have internet provided from my landlord.

Because of this reason only i had raised to terminate my contract in Feburary 2020, that was before moving to new flat.

But for some reason till now i have not received the termination confirmation. I see they deduct the money from my account even though i am not using the internet service from past 2 months.

Thanks,

Saravana Raja

Re: Not terminating my contract from 3 months.

Thomas — Wed, 03 Jun 2020 12:45:28 GMT

Hi Saravana_Raja,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Not terminating my contract from 3 months.

Saravana_Raja — Thu, 04 Jun 2020 09:26:19 GMT

Hi Thomas,

As requested i have sent you in provate mail all the details which you requested.

Thanks,

Saravana Raja

Re: Not terminating my contract from 3 months.

Thomas — Fri, 05 Jun 2020 09:47:51 GMT

Hi Saravana_Raja,

since the new address is supplied by us, the connection has also moved there. A cancellation is therefore only possible at the end of the term.

Regards

Thomas

Re: Not terminating my contract from 3 months.

Saravana_Raja — Wed, 10 Jun 2020 05:53:29 GMT

Hi Anybody,

My problem is not yet solved. I dont want to continue my internet in my new address because i have internet here from my landlord. Why dont anybody understand my concern.

This is the reason i had told to terminate my contract in feburary. But without doing that you guys have moved it to new address and asking me to use it is totally nonsense.

Please try to help me in cancelling and terminating my contract.

Thanks,

Saravana Raja

Re: Not terminating my contract from 3 months.

Thomas — Wed, 10 Jun 2020 13:30:46 GMT

Hi Saravana_Raja,

this is not gonna work. You signed a fixed-term contract and moved to an address that we supply. The contract cannot be terminated early. We've explained that several times.

Regards

Thomas

Re: Not terminating my contract from 3 months.

Saravana_Raja — Wed, 10 Jun 2020 13:41:31 GMT

Hi Thomas,

But the contract what i signed intially was only for 2 years. And it was suppose to end in 2020. That is the reason i had told in feburary to termintate it and not to extend the contract.

So if it was for 2 years and i have notified in time to terminate the contract. So how come it can become fixed contract and still it is being continued is what i dont understand?

Thanks,

Saravana Raja

Re: Not terminating my contract from 3 months.

Thomas — Wed, 10 Jun 2020 14:46:49 GMT

Hallo Saravana_Raja,

yes the duration is 24 months. The contract is automatically renewed for another 12 months if not cancelled in due time. The contract was extended in March and the cancellation was unfortunately too late in February. The contract can only be cancelled with a notice period of 12 weeks.

Regards

Thomas

Re: Not terminating my contract from 3 months.

Saravana_Raja — Wed, 10 Jun 2020 16:34:26 GMT

Hi Thomas,

So if this is the case then i am suppose to pay the money even though i dont use the service ?

12 weeks in advance i didn't know this. I taught if i inform before my contract renewal it is fair enough i taught.

I dint read such constraints as all documents are in German it was difficult to me.

So cant you now help me to terminate the contract with some due charges if this is possible ? If yes how much and what is the procedure ?

Thanks,

Saravana Raja

Thanks,

Saravana Raja

Re: Not terminating my contract from 3 months.

Thomas — Wed, 10 Jun 2020 17:37:27 GMT

Hi Saravana_Raja,

that's not possible. You can use the tariff at the new address and it will end on the date already confirmed.

Regards

Thomas

Re: Not terminating my contract from 3 months.

Saravana_Raja — Wed, 10 Jun 2020 18:21:19 GMT

Hi Thomas,

Thanks!! It is really very very bad customer friendly service i would say with so much strict about cancelling and terminating the contracts. Even though it was told before contract ends.

There should be some flexible way given to customer to end the service(Example how Vattenfall electircity and Gas service does it) . Anyways i wil pay the money until the end of contract. But if possible do me a favour please try to take the termination request for my existing contract now only and make a fixed end date now. Dont want it to be continued after 2021.

Sure i dont want again to get back to such a bad service internet provider. Thanks a lot Thomas for you personally.

Thanks,

Saravana Raja

Re: Not terminating my contract from 3 months.

Thomas — Wed, 10 Jun 2020 19:25:26 GMT

Hi Saravana_Raja,

the date is fixed and as confirmed the contract ends on 21.03.2021.

Regards

Thomas