Thema "Tariff change for Internet and Telephone Connection" in Archiv_Kabel

Tariff change for Internet and Telephone Connection

Shubhankar — Sun, 10 Nov 2019 17:04:04 GMT

Dear Team,
I want to change my contract into a lower fare.
My current contract (Red Internet & Phone 100 Cable) is ending on 22.03.2020.
I want to switch to 50 MBPS speed and also, I do not want to use my Telephone Connection Cable Phone.
Please let me know what is the process to change the tariff plan and how much will it cost per month.
Thanks and regards,
Shubhankar

Kundennummer: 93*******

Edit by Matthes (Mod): please do not post any personal customer data publicly

Re: Tariff change for Internet and Telephone Connection

Tina — Mon, 11 Nov 2019 09:12:28 GMT

Hello Shubhankar,

your desired tariff costs 29,99 € monthly. The contract term restarts with 12 months. I already have your customer data. I can take the change right away. Okay?

Best regards

Tina

Re: Tariff change for Internet and Telephone Connection

Shubhankar — Mon, 11 Nov 2019 11:57:13 GMT

Hi Tina,

I am assuming that the total cost for me will be 29.99 Euros per month including

Wifi router fees of 5 Euros per month
50 MBPs speed unlimited internet
No cost for Telephone (landline)

If this is correct, please change the contract right away.

Thanks,

Shubhankar

Re: Tariff change for Internet and Telephone Connection

Tina — Mon, 11 Nov 2019 13:24:50 GMT

Hello Shubhankar

you are right with all points. I took care of it. You'll get the confrimation in the next few days.

Best regards

Tina

Re: Tariff change for Internet and Telephone Connection

Shubhankar — Tue, 17 Dec 2019 15:43:13 GMT

Hello Tina,

The tariff was changed as we discussed. However, the total tariff now comes out to be 35 Euro and not 30. As you can see in our previous discussion, it was mentioned that 30 Euro would be the total cost (including Homebox router).

But now the bill charges 29.99 for internet and 4.99 for the router.

Please let me know how do we proceed here.

Thanks,

Shubhankar

Re: Tariff change for Internet and Telephone Connection

Tina — Tue, 17 Dec 2019 16:58:10 GMT

Sorry, the mentioned amount (29,99 €) is the fee for Internte & Phone. There are no fees for additional options included.

Then I misunderstood you.

Best regards

Tina

Re: Tariff change for Internet and Telephone Connection

Shubhankar — Wed, 15 Apr 2020 05:28:57 GMT

Dear Team,

In November 2019, I changed my internet plan to 50 MBPS speed.

If you go through this thread - the charges for 12 month period was cleary defined (This included the Phone facility as well).

29,99 Euro for Internet

4,99 Euro for Homebox Router

However, for the month of April, I have received an invoice of 52,90. There are extra charges for Kombi Bundle Rabatt and for Mobile & Euro-Flat 24 x 0 Euro.

Could you please check and correct the invoice? If there are additional charges which were not specified during my contract renewal, please let me know.

Regards,

Shubhankar Das

Re: Tariff change for Internet and Telephone Connection

Nancy — Wed, 15 Apr 2020 11:45:28 GMT

Hello Shubhankar,

at the start of your contract, you received the Mobile & Euro-Flat for 24 months free of charge. Subsequently, this will be subject to a monthly fee of 9,99 euros. The calculation is correct.

Best regards

Nancy

Re: Tariff change for Internet and Telephone Connection

Shubhankar — Wed, 15 Apr 2020 12:06:17 GMT

Hi Nancy,

Thank you for the reply. However, I was wrongly informed by your team in November 2019. Please check the attached screenshot for your reference and let me know if it is my fault?

What options do I have now? In case nothing is possible, I would like to discontinue the phone facility. Please tell how can that be done. So, please confirm what are the charges for Kombi Bundle Discount ?

Thanks,

Shubhankar

Re: Tariff change for Internet and Telephone Connection

Nancy — Thu, 16 Apr 2020 06:47:11 GMT

Hello Shubhankar,

there's been a misunderstanding. So Tina wrote you again that the 29,99 Euro only include the basic fee and the options are added. If you no longer want to use them, you can cancel the Mobile & Euro-Flat option.

You don't get a bundle discount because you only have a contract for Internet & telephone.

Best regards
Nancy

Re: Tariff change for Internet and Telephone Connection

Shubhankar — Thu, 16 Apr 2020 09:39:30 GMT

Hi Nancy,

Thank you for your reply. I would like to clarify the misunderstanding.

So if I cancel Mobile & Euro-Flat option, my monthly charges would be as below:

29,99 (internet) + 4,99 (Home box) = 34,98 (Total).

Is this correct? If yes, then please also confirm till when will I have this monthly rate?

I will take a decision accordingly.

Regards,

Shubhankar

Re: Tariff change for Internet and Telephone Connection

Shubhankar — Thu, 16 Apr 2020 10:19:17 GMT

Hi Nancy,

Not sure if my last reply was submitted successfully, hence sending it again.

Thank you for your reply! Would like to confirm my understanding:

If I cancel Mobile & Euro-Flat option, then my total monthly payment would be:

29,99 (Internet) + 4,99 (Homebox) = 34,98 (Total).

Please confirm if this is correct? If yes, then please also confirm till when the same monthly rate will be applicable?

Will take a decision accordingly.

Regards,

Shubhankar

Re: Tariff change for Internet and Telephone Connection

Nancy — Thu, 16 Apr 2020 11:48:40 GMT

Hello, Shubhankar,

in your customer portal you can take a close look at your contract details. Currently you have Internet & Phone 50 Cable for EUR 29.99, HomeBox option for EUR 4.99 and the Mobile & Euro-Flat for EUR 9.99 per month.

Best regards
Nancy

Re: Tariff change for Internet and Telephone Connection

Shubhankar — Thu, 16 Apr 2020 14:41:49 GMT

Hi Nancy,

Please cancel the Mobile & Euro-Flat for me. Not sure if the Kombi Discount charges are related to it or not.

I hope after this there would not be any charges for Kombi Discount Rabatt also for me.

Thanks,

Shubhankar

Re: Tariff change for Internet and Telephone Connection

Nancy — Fri, 17 Apr 2020 07:39:35 GMT

Hello Shubhankar,

you only get the Combi Bundle discount in connection with a TV contract. Since you do not have a TV contract and the whole thing has been corrected.

I have cancelled the Mobile & Euro-Flat for you as of 16.05.2020.

Best regards
Nancy

Re: Tariff change for Internet and Telephone Connection

Shubhankar — Sat, 06 Jun 2020 17:56:52 GMT

Hi Nancy,

My Euro Mobile connection is still active. As mentioned earlier, I want to have it cancelled. It was supposed to be cancelled on 16.05.2020 but not yet done.

Can you please help here.? I have received the PDF confirmation that the phone contract is cancelled as of 16.05.2020. I am hoping that in this month billing, I will not be charged for phone connection. Please confirm.

Thanks,

Re: Tariff change for Internet and Telephone Connection

Nancy — Mon, 08 Jun 2020 08:08:40 GMT

Hello Shubhankar,

take a look at your customer portal, where you will see in your contract details that the Mobile & Euro Flat option has been cancelled. On your next bill you will also find a correction to the premium for the option.

Best regards

Nancy