Thema "Cabel contract termination due to moving abroad" in Archiv_Kabel

Cabel contract termination due to moving abroad

hsoochun — Fri, 22 May 2020 08:33:00 GMT

Hello,

My apologies for writing in English, My German is very poor. I need to cancel my Red Internet & Phone 100 Cabel contract, terminating at the end of August.

I'm moving abroad, permanently leaving Germany on 1st September. I could not find the termination application from MeinVodafone.

Please let me know what needs to be done.

Thank you for your help in advance.

Best regards,

Hyun

Re: Cabel contract termination due to moving abroad

Thomas — Fri, 22 May 2020 09:29:22 GMT

Hi hsoochun,

we can gladly set the termination for you. When are you moving exactly? The contract will be terminated with a notice period of 3 months, but you will also receive a confirmation.

Regards

Thomas

Re: Cabel contract termination due to moving abroad

hsoochun — Fri, 22 May 2020 13:27:39 GMT

Thank you Thomas,

I can't really say 100% confirmation for the dates due to the current COVID-19 situation, but ideally on the first week of September, planning for 1st September 2020 to depart Germany permanently.

Best regards,

Hyun Soo Chun

Re: Cabel contract termination due to moving abroad

Tina — Tue, 26 May 2020 07:12:01 GMT

Good mornung hsoochun,

since I still have your customer data, I could take care of it. You will receive the cancellation confirmation separately.

Do you have any other questions?

Best regards

Tina

Re: Cabel contract termination due to moving abroad

hsoochun — Thu, 04 Jun 2020 15:38:30 GMT

Hello Tina,

I have received the termination confirmation letter via portal, but with ending date of 16th November.

I will be leaving Germany on 1st September, so I would like to make sure I get the termination done by end of August.

Also, I received a letter to call you to discuss more information about the termination, but I couldn't get a person who can speak English.

Could you help me to sort this out? I will also be able to send out my Abmeldung copy at the end of August only.

Waiting for reply.

Re: Cabel contract termination due to moving abroad

Thomas — Sat, 06 Jun 2020 14:17:11 GMT

Hi hsoochun,

as we have already written to you, the period of 3 months begins with the day of the move. So we cannot change or bring forward the date.

Regards

Thomas