Thema "Re: Two Contracts" in Archiv_Kabel

Two Contracts

WanderingDragon — Mon, 18 May 2020 11:51:31 GMT

Recently, there was a Vodafone representative visit to my apartment asking if I would like a plan upgrade.

I decided to go with the Plan upgrade since the Internet usage has increased in the Corona times.

I previously had Vodafone Red Internet & Phone 200 Cable, and the upgrade option was for Red Internet & Phone 500 Cable.

I assumed that the upgrade would happen to my existing contract, but to my surprise, there is new contract which is setup.

Now, I have two contracts active, and I just received the bill for both.

Can somebody help me cancelling my contract?

Re: Two Contracts

Stephan — Mon, 18 May 2020 18:14:54 GMT

Hi WanderingDragon,

welcome here in our Community.

How long has it been now? You must have gotten completely new hardware, right?

Please send me a private message with the following information:

your name

your address

date of birth

your customer number (old & new)

the link of this thread

Please reply here when you have sent the private message. I'll have a look.

Regards

Stephan

Re: Two Contracts

WanderingDragon — Tue, 19 May 2020 07:57:05 GMT

Hi @Stephan , I have sent you a private message with the necessary details.

Re: Two Contracts

Stephan — Tue, 19 May 2020 13:42:01 GMT

Hi WanderingDragon,

thanks for your pm.

It was my understanding that you had made a new contract on yourself. Unfortunately, here the new contract is on a completely different person.

Unfortunately, there is nothing we can do about that. There is unfortunately no basis here to terminate the old contract.

But the new contract is still new enough that it can be revoked, as a gesture of good will.

Regards

Stephan

Re: Two Contracts

WanderingDragon — Tue, 19 May 2020 14:00:42 GMT

Can we then cancel the new contract? Also, for setting up the previous connection, what is required?

Re: Two Contracts

Stephan — Tue, 19 May 2020 15:11:02 GMT

Hi WanderingDragon,

I'll manage the cancellation of the new contract for you.

What do you meant with setup the old conmnection? The old connection should have worked before. Please plug the old router into the cable socket.

Regards

Stephan

Re: Two Contracts

WanderingDragon — Tue, 19 May 2020 16:19:06 GMT

Thank you so much. Let me know when the new contract is cancelled.

Another quick question. Since, I have now two routers with me, how do I return one of the routers back?

Re: Two Contracts

Stephan — Tue, 19 May 2020 17:56:03 GMT

Hi WanderingDragon,

you'll get a confirmation in the next days. The new contract is cancelled then.

In this cancellation you'll find the retoure adress for the newer router.

Regards

Stephan

Re: Two Contracts

WanderingDragon — Tue, 19 May 2020 18:38:06 GMT

Thank you so much @Stephan . Appreciate your support.

Probably the last question around this. Would there by downtime for switching over the connection from current speed(500Mbps) to previous(200Mbps? If yes, when?

Re: Two Contracts

Thomas — Fri, 22 May 2020 07:01:40 GMT

Hi WanderingDragon,

there's no downtime.

Regards

Thomas

Re: Two Contracts

WanderingDragon — Mon, 01 Jun 2020 09:56:22 GMT

Hi @Stephan and @Thomas ,

I am not sure if this is intended or not, but I have received the cancellation of my both of my contracts now(previous as well as new).

Is this the case?

Re: Two Contracts

Thomas — Wed, 03 Jun 2020 09:49:16 GMT

Hi WanderingDragon,

the new contract is cancelled and the cancellation of the old contract is set for the end of the term.

Regards

Thomas