Thema "Re: Switch to a cheaper tariff possible?" in Archiv_Kabel

Switch to a cheaper tariff possible?

hinst — Sat, 17 Aug 2019 15:52:28 GMT

Good day

Before describing my question, I want to say big thanks to Vodafone-de team for doing their job and providing us access to the Internet...

I currently have the following tariff: Red Internet & Phone 200 Cable

Now I no longer need 200 MBit/s speed... I want to switch tariff to Red Internet & Phone 100 Cable. However, it seems that it is not possible to change tariff on MeinVodafone pages... It is only possible to switch to more expensive tariffs, like 400 cable, 500 cable and so on... I wonder why is that so..

Also, I no longer need high-speed upload (50 MBit/s) option. I want to cancel it, but I cannot find a way to cancel it from MeinVodafone pages.

Please note that I only want to switch to 100-Cable if it costs less than 200-Cable. I assume that it costs less but I can't know for sure because I don't see it in the list, so I can't check the price.

Can someone please help me with this? Thanks

Betreff: Switch to a cheaper tariff possible?

MasterScorpion — Sat, 17 Aug 2019 17:06:22 GMT

Downgrades are possible when the minimum contract duration is reached.

Re: Switch to a cheaper tariff possible?

Tina — Mon, 19 Aug 2019 06:55:15 GMT

For a closer look

welcome to our community. Nice to see you.

I'll be glad to help you. Send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regard

Tina

Re: Switch to a cheaper tariff possible?

hinst — Mon, 19 Aug 2019 20:57:44 GMT

MasterScorp1982: thanks for the response. I believe that the last time I changed tariff was long ago (several months).

Tina: I sent you the requested information in a private message

Re: Switch to a cheaper tariff possible?

Tina — Tue, 20 Aug 2019 09:38:51 GMT

You switched to our tariff "Red Internet & Phone 200 Cable" in September 2018. You can only switch to a smaller tariff after the minimum contract period (24 months) - In September 2020. For the change we charge once 19,99 €.

I took care of the cancellation of the upload option. You'll get the cancellation confirmation in the next few days.

Best regards

Tina

Re: Switch to a cheaper tariff possible?

hinst — Tue, 20 Aug 2019 18:30:30 GMT

Well, that's very interesting... 24 months is a very long time.

I never agreed to pay for something for 24 months. On the page, it says "per month" so the logical thing to imply would be that I pay "per month" and not for two years.

Is there really no way to change it earlier?

Re: Switch to a cheaper tariff possible?

Tina — Wed, 21 Aug 2019 08:34:21 GMT

The monthly fee and the minimum contract term are fundamentally different figures. You find the details in your order confirmation.

I'm sorry, but I can't do it sooner.

Best regards

Tina

Re: Switch to a cheaper tariff possible?

hinst — Wed, 21 Aug 2019 20:03:02 GMT

Ok I see how it is..

There is at least one thing that is not clear to me:

Suppose that the tariff gets changed for me in next year, in September 2020. What will happen then? Will I get another contract that obliges me to pay for 2 more years (until 2022), or can I get a contract with a normal (smaller) time period next time? For example, a contract that can be cancelled any month? Or do all available contracts have period of 2 years?

Re: Switch to a cheaper tariff possible?

Tina — Fri, 23 Aug 2019 06:32:05 GMT

Yes, the minimum contract term is then again 24 months. We don't have any contracts that can be cancelled monthly.

Best regards

Tina

Re: Switch to a cheaper tariff possible?

hinst — Wed, 16 Oct 2019 18:44:27 GMT

Can you please tell me how and when is it possible to apply for cheaper tariff?

Can I simply ask you for the change here on community forum, or do I have to go to Vodafone branch office?

Is there a certain time period when change is possible? for example, maybe it must happen earlier than 3 months before the current contract ends or something like that

Thanks

Re: Switch to a cheaper tariff possible?

Tina — Thu, 17 Oct 2019 09:45:24 GMT

I can already deposit your change request now. It will then be processed at the end of the contract period. Okay?

Best regards

Tina

Re: Switch to a cheaper tariff possible?

hinst — Sat, 30 May 2020 18:59:52 GMT

Yes, please change it from 200 Mbit to the cheaper 100 Mbit

Re: Switch to a cheaper tariff possible?

Thomas — Wed, 03 Jun 2020 07:00:15 GMT

Hi hinst,

the change is noted.

Regards

Thomas