Thema "Re: New Vodafone TV connect contract without my consent" in Archiv_Kabel

New Vodafone TV connect contract without my consent

Ani2020 — Wed, 27 May 2020 11:03:22 GMT

Hi Team,

I have received a Vodafone TV connect package and Vodafone GigaTV Cable inklusive HD Premium Cable on 15 th April 2020 which I have not subscribed for and I have returned the package via DHL after communicating with vodafone customer support executive .

I kindly ask to cancel the contract because I have not opted this package(Vodafone TV connect package ).I do not even have a television at my home.Looks like there was an error on vodafone side .Can you also please provide me details who has raise this request and when because I did not raise a request for below package . I really feel troubled and unfair because I have not raised a request for below package .Please help me to resolve this confusion and issue ASAP:Kindly let know if further information is required.

Re: New Vodafone TV connect contract without my consent

Lars — Wed, 27 May 2020 17:16:17 GMT

Hi Ani2020,

I'll take a look at it.

Please send me your customer number, name, address and date of birth by private message. Post a short message here in the thread as soon as you have sent the PM.

Best regards

Lars

Re: New Vodafone TV connect contract without my consent

Ani2020 — Wed, 27 May 2020 17:52:38 GMT

Hi Lars-I have shared the asked details in private message .Kindly check.

Re: New Vodafone TV connect contract without my consent

Lars — Wed, 27 May 2020 19:12:58 GMT

Hi Ani2020,

thanks for the PM.

I took a look at it. The contract was concluded with the same trader, who at the same time also arranged a tariff change for the Internet & telephone contract.

Where did you order the tariff change? Can you go there again? The problem is that trade contracts have no right of withdrawal. This would have to be clarified directly with the trader.

Best regards

Lars

Re: New Vodafone TV connect contract without my consent

Ani2020 — Thu, 28 May 2020 12:27:18 GMT

Hi Lars,

I wanted to tell you that I am really getting troubled because of this .Even I have not raised the request for Vodafone TV connect contract.I just want to update that I have not signed any contract and I have confirmed this with the trader as well.He is asking me to raise the cancellation request with you people.And there is nothing he can do in this .Because of someone's mistake I have already gone trough lot of trouble .I have had to visit DHL to return the Vodafone package which I have not even requested.And also I have been constantly calling on hotline and Vodafone online shop and they are directing me to other numbers instead of resolving the issue.its been few days and I have other important things to do.This is really wasting my time as my contract is not cancelled which I have not even raised nor signed .And it is just the outcome of someone's mistake .Kindly look into the matter urgently.As I don't want to waste any further time on this.

Re: New Vodafone TV connect contract without my consent

Lars — Thu, 28 May 2020 15:26:33 GMT

Hi Ani2020,

what the dealer says is definitely wrong. Usually only he can cancel his own contracts.

In consultation with the complaint management, an exception has now been made for you and the contract has been revoked. The written confirmation will be sent to you within the next few days.

Do you have any further questions?

Best regards

Lars

Re: New Vodafone TV connect contract without my consent

Ani2020 — Fri, 29 May 2020 05:59:27 GMT

I received a cancellation confirmation thanks for checking this issue and resolving it.

Re: New Vodafone TV connect contract without my consent

Lars — Sat, 30 May 2020 14:15:35 GMT

Hi Ani2020,

you're welcome

I'll close the thread with this. If there are any questions, please feel free to post in a new thread.

Best regards

Lars