Extra chages from Keding

Lenny5 — Tue, 26 May 2020 15:46:43 GMT

Hi Dear Vodafone Community,

I am a customer of Vodafone Kabel network for almost one year now. So far so good. But recently I need to move to a new apartment. And I used your moving service and received a letter from you letting me book an appointment for a company called Keding. But they told me that I need to pay an extra 18 Euros per month to rent their service. This is totally unexpected cost and too much for me.

Generally my situation is exactly the same as the person in this post: https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-Kabel/Extra-Charges-from-Keding/td-p/2066653

So I would also like to cancel my contract like what he did since I am afraid it's the only option for me. I am really sorry about this. I enjoyed your stable network so far. But the cost is too much for me.

My customer id is xxx. Looking forward to your reply.

Just let me know if you need any more information from me.

Thank you so much!

@Lenny5 Edit: Customer number deleted. Please do not post personal data in public. Thank you.

Re: Extra chages from Keding

Tina — Wed, 27 May 2020 09:21:25 GMT

Hello Lenny,

for a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Please report briefly here in the post as soon as you have sent the PM.

Best regards

Tina

Thema "Extra chages from Keding" in Archiv_Kabel

Extra chages from Keding

Re: Extra chages from Keding