Thema "Re: English speaking customer support" in Archiv_Kabel

English speaking customer support

agemagician — Mon, 18 May 2020 14:55:47 GMT

I am a new fiber Optics cable customer and I have a problem and I can't find any English speaking customer service.

Could you please provide me with an English customer support hotline or email ?

Re: English speaking customer support

Thomas — Tue, 19 May 2020 05:18:58 GMT

Hi agemagician,

the only way to get support in English is here in the community.

Regards

Thomas

Re: English speaking customer support

agemagician — Tue, 19 May 2020 10:15:58 GMT

Ok, then I have to share my problem here.

I am a new Kable internet customer and I have 2 issues:

1. I have recevied the following email:

Lieber Ahmed Elnaggar, 

haben Sie eine andere Anschrift? Unter der uns bekannten Adresse konnten wir Ihnen Ihre Post leider nicht zustellen.

Unsere Bitte: Teilen Sie uns in den nächsten Tagen Ihre aktuelle Adresse mit. Sie erreichen uns kostenlos unter 0800 278 70 00 oder über unser Kontaktformular unter www.vodafone.de/kabelkontakt.

Vielen Dank.

Freundliche Grüße
Ihr Vodafone-Team

My mail address is correct as in my profile.

2. I have recevied one letter from you saying that I have to send a form for changing my internet provider.

However, you didn't send me this form. I have found it online and I fill it and send it back to you.

Could you please confirm if this issue is solved ?

Re: English speaking customer support

Thomas — Tue, 19 May 2020 11:59:59 GMT

Hi agemagician,

the first point is not about the mail address but about your address. We couldn't deliver something by mail. The second one. We can only clarify this point after a look at your customer data. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: English speaking customer support

agemagician — Mon, 25 May 2020 19:53:45 GMT

I have sent it to you and didn't receive a reply yet.

Re: English speaking customer support

Tina — Wed, 27 May 2020 06:28:37 GMT

Good morning agemagician,

thanks for your PN.

We do not know why our letter couldn't be delivered. Your address is entered correctly.

So far we did not get the form. I sent you a new one by e-mail. Can you fill it out again and send it back?

Best regards

Tina