Thema "Re: Moved out of apt since October, still can not cancel my contract." in Archiv_Kabel

Moved out of apt since October, still can not cancel my contract.

etsatsina — Wed, 15 Apr 2020 22:22:17 GMT

Hello,

I got redirect here after many requests on email to cancel my contract with Vodafone. I moved out to new apartment in October 2019 to another apartment where internet is already provided. I am paying for Vodafone Internet that I don't use since then cause I couldn't cancel my contract. I have all needed documents now (i hope) - a contract with new landlord, registration, also you should have a history of my requests. I already explained the situation in multiple emails and attached documents there (I am not going to attach it here on public post, tho).

So, could anyone clarify what can i do to cancel it finally? Also, where should i send the WIFI router?

Thanks,

Liza

Re: Moved out of apt since October, still can not cancel my contract.

Nancy — Thu, 16 Apr 2020 11:21:24 GMT

Hello etsatsatsina,

best I take a look at it. Please send me your customer number, name, date of birth and address by private message and then get back to me here in this post.

When did you tell us about your move and your new address?

Best regards
Nancy

Re: Moved out of apt since October, still can not cancel my contract.

etsatsina — Thu, 16 Apr 2020 15:16:52 GMT

Hi, Nancy,

described the situation in PM.

I was in email chain since October. Also got consultation from customer support at Vodafone Selling points.

thanks.

Re: Moved out of apt since October, still can not cancel my contract.

Nancy — Fri, 17 Apr 2020 08:14:09 GMT

Hello etsatsatsina,

you have informed us of your move and that you wish to cancel your contract. Since we can continue to provide you with care at your new address, there is no right to special termination and your contract will be terminated at the end of the term.

You have also not informed us that you are moving to your partner. Does he already have a contract with us? If so, I need his data (your customer number, name, date of birth and address) by PN.

Best regards
Nancy

Re: Moved out of apt since October, still can not cancel my contract.

etsatsina — Fri, 17 Apr 2020 08:21:05 GMT

Hello,

I consulted with customer support and explained that at new place we already have Internet from Vodafone. I was told that i can cancel before the termination of the contract with cancellation fee of 3 month. i already sent all needed documents, can send you the screenshots that i infromed about the move as well.

Best regards,

Liza

Re: Moved out of apt since October, still can not cancel my contract.

Nancy — Fri, 17 Apr 2020 11:44:25 GMT

Hello etsatsatsina,

I need the data of your partner who already has a contract with us to check if a special cancellation is possible. These data are not available to us. Otherwise your contract will continue to run until the end of the contract period, as we can continue to provide you at your new address.

Best regards
Nancy

Re: Moved out of apt since October, still can not cancel my contract.

etsatsina — Sat, 18 Apr 2020 15:29:41 GMT

Hello,

What do you mean special cancellation? Why should I pay for the service that i don't even use and unable to cancel for years. Nice way to lure people into contracts of 3 years by phone and make money out of thin air - great business model.

By the way, i was informing about this and asking what should i do to cancel it earlier and nobody asked for the my partner number, getting this question only now.

Anyways, his customer number is ***

Edit: Personal data deleted for data protection reasons. Lars

Re: Moved out of apt since October, still can not cancel my contract.

Lars — Sat, 18 Apr 2020 15:46:16 GMT

Hi etsatsina,

please send the data of your partner to Nancy by private message and then write a short note here in the thread. Publicly everyone else can read the data.

Best regards

Lars

Re: Moved out of apt since October, still can not cancel my contract.

etsatsina — Sun, 19 Apr 2020 12:12:52 GMT

Thanks for removing it.

I got lost between public posts and private messages. Didn't even noticed that posted on the forum.....awesome...

Send on private now.

Re: Moved out of apt since October, still can not cancel my contract.

Nancy — Mon, 20 Apr 2020 07:59:17 GMT

Hello etsatsina,

please send me the date of birth of your partner by private message.

Best regards

Nancy

Re: Moved out of apt since October, still can not cancel my contract.

etsatsina — Wed, 22 Apr 2020 09:00:15 GMT

Hey, sent the date of birth on PM.

Re: Moved out of apt since October, still can not cancel my contract.

Nancy — Wed, 22 Apr 2020 10:07:02 GMT

Hello etsatsina,

I have now terminated your contract under the Telecommunications Act with 3 months' notice. Since we only now have all data from you.

You have to send your terminal device to the following address:

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

But you will also get a confirmation.

Best regards
Nancy

Re: Moved out of apt since October, still can not cancel my contract.

etsatsina — Thu, 23 Apr 2020 12:26:00 GMT

Hey,

thank you so much for follow up.

I am not completely agree with 3 month though, cause i was contacting Vodafone and have even proofs of written discussions (no verbal though, but i also had those) much much earlier but your collegues gave me feedback in the end that i can not cancel. And you can see that i moved out and don't use service since October(!!!). Why do I need to pay additional 3 month? Could you, please, reconsider that?

thanks.

Re: Moved out of apt since October, still can not cancel my contract.

Stephan — Fri, 24 Apr 2020 13:52:09 GMT

Hi etsatsina,

as Nancy already mentioned, that she used the regulation of the Telecommunications Act for your cancellation. Since you could technically continue to use our connection at the new address, there is actually no right for an earlier cancellation.

You have only now informed us that you have moved to another contract partner. Therefore, Nancy has given three months' notice from this notification.

Regards

Stephan

Re: Moved out of apt since October, still can not cancel my contract.

etsatsina — Fri, 01 May 2020 10:57:19 GMT

Hi,

That's not true that i contacted only now.

I am trying to contact Vodafone since October and I have proof of chain of emails where I explained many times the issue. I have sent you screenshots on PM. I was told contradictory information but i made notice in October.

Please, reduce this penitance fee to 1 month.

Re: Moved out of apt since October, still can not cancel my contract.

Tina — Mon, 04 May 2020 14:12:02 GMT

Hello etsatsina,

will you send me this by pn?

Best regards

Tina

Re: Moved out of apt since October, still can not cancel my contract.

etsatsina — Mon, 18 May 2020 12:59:46 GMT

Hello,

sent on PM now. i didn't receive the notification about message on this thread cause it's already "resolved" but in fact, it is not.

I also sent the info to Stephan on 1.05 but got no reply.

Best regards,

Re: Moved out of apt since October, still can not cancel my contract.

Stephan — Tue, 19 May 2020 14:17:39 GMT

Hi etsatsina,

thanks for the pm.

We don't say that you didn't contacted us earlier. Our customer service have also received your previous messages from you. But this doesn't change the fact that you only informed us in April here in the forum about a move to another contract partner, including the data of this contract.

In earlier messages you only wrote that you will move to an address that we can supply. And only because of this information your contract couldn't be terminated prematurely.

You have also been asked several times since October 2019 to register here for English support, which unfortunately you did not do until April 2020.

Therefore we can't confirm an earlier date.

Regards

Stephan

Re: Moved out of apt since October, still can not cancel my contract.

etsatsina — Tue, 19 May 2020 16:37:21 GMT

Hi,

I think I pretty clear explained the situation and that i moved to specific address (that i specified, and you could have asked for a data, i didn't know that i need to write a surname. I was just asked about address as you can see in screenshots, which i again specified).

As I said, I wasn't contacting cause i was told in the store that i can not cancel (which is not true). Not to mention that people in the stores are unable to clearify those moments at all and help in any how (i was told to fill out from to transfer my contract to new person in the apartment).

>>> In earlier messages you only wrote that you will move to an address that we can supply. And only because of this information your contract couldn't be terminated prematurely.
I replied that i don't need internet at the new address cause we already have contract with you. What's unclear in that statement? after that I went to store to resolve it in person and was told that i can not cancel. And this is all my fault?

The fact is as following, I already paid more then 3 month....that's just unfair. I don't ask to reimburse those money but at least to cancel it now.

Thanks.

Re: Moved out of apt since October, still can not cancel my contract.

Stephan — Tue, 19 May 2020 18:03:31 GMT

Hi etsatsina,

just because you do not want to continue to use the contract does not mean that you can simply cancel this contract.

You have signed a contract with a duration of 24 months. If there are no sufficient reasons, the contract cannot be terminated prematurely. A notice of relocation alone or simply not wanting to use the contract anymore is not enough.

It is not our responsibility that you did not write here earlier, although you were asked to do so several times.

Unfortunately nothing will change on the already confirmed cancellation date.

Regards

Stephan