Thema "Betreff: Moving- Same cable internet not available" in Archiv_Kabel

Moving- Same cable internet not available

bekbekpate — Mon, 04 May 2020 18:57:43 GMT

HI,
I am moving to another town. I have 250 mbps cable now and after putting the moving information, I found out there is only 16 mbps DLS available. THis is not going to work for my family. I need to speak to an English speaking vodafone emplyee. I was told to post here for help. PLEASE HELP!!! THanks!

Re: Moving- Same cable internet not available

Stephan — Tue, 05 May 2020 13:51:38 GMT

Hi bekbekpate,

welcome to our Community.

If the cable service isn't available at the new address, the contract can be cancelled prematurely. But first let's have a look, if there's another option for you.

Please send me a private message with the following information:

your name

your address (old & new)

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Betreff: Moving- Same cable internet not available

Stephan — Mon, 18 May 2020 12:38:03 GMT

Hi bekbekpate,

thanks for your pm.

As I can see you already reported your move in April. Since the cable contract can't be provided at the new address the contract is cancelled. You should have already gotten confirmation for that.

Regards

Stephan