Thema "Correction on Invoice" in Archiv_Kabel

Correction on Invoice

Walrus — Sun, 03 May 2020 22:40:45 GMT

I am new customer and open a contract with no-initial costs promotion, however in my first invoice, initial cost were added (Red Internet & Phone 250 Cable U)

Additionally, the technician visit was on April 22nd, which It was the first day I have Internet connection, but the invoice is charging sevice since 13rd April.

I request to correct the amounts and in case, to reimburse if they were already charged.

Best Regards

Re: Correction on Invoice

RalphM — Sun, 03 May 2020 22:57:36 GMT

This is a customer only community.

As such noone here has access to your customer data.

Please contact the Vodafone West (former Unitymedia) customer support via phone, e-mail, or chat.

At least the e-mail-address and phone numbers are stated on the invoice.

Re: Correction on Invoice

Ricky — Fri, 15 May 2020 15:22:34 GMT

RalphM2.0:

This is a customer only community.
As such noone here has access to your customer data.

Please contact the Vodafone West (former Unitymedia) customer support via phone, e-mail, or chat.
At least the e-mail-address and phone numbers are stated on the invoice.

Here is the Link for the social media support.

Kontakt

Greetings Ricky