Thema "Re: Problems after moving" in Archiv_Kabel

Problems after moving

foerra — Tue, 05 May 2020 07:47:23 GMT

At the start of the year, I moved to a new apartment. Howoge (my new landlord) provided the contact of a guy from Vodafone who could help with moving. I contacted him, everything looked ok, I received a new router, was told to send the old one back, I sent it and thought that all done. But a week ago I understood that I still pay for the old contract, I didn't understand it earlier because invoices come on different days of the month.

Of course, I would like to stop paying for the old contract, for the apartment where I don't leave. It would be nice to get money back but for some reason, I expect it would be too bothersome for me.

Re: Problems after moving

Tina — Tue, 05 May 2020 14:16:29 GMT

Hello foerra,

welcome to our community. Nice to se you. 🙂

It's very unfortunate that you were obviously not properly counselled. Basically the previous contract simply moves with you. For a closer look send me the following informations in a private message:

full name

date of birth

previous address

old customer number

Write a short reply here afterwards.

Best regards

Tina

Re: Problems after moving

foerra — Wed, 13 May 2020 08:18:42 GMT

Hello Tina,
Sorry for the late response, somehow I missed a notification email.
I've sent the information that you've requested through PM.

Re: Problems after moving

Stephan — Fri, 15 May 2020 07:57:28 GMT

Hi foerra,

unfortunately no move was reported here. You just ordered a new contract for the new address.

I will now cancel the old contract and will send you an confirmation for that. The fees of the old contract will be reimbursed.

Regards

Stephan