Thema "Re: 3 unknown charges in April" in Archiv_Kabel

3 unknown charges in April

ilya_ — Tue, 28 Apr 2020 17:09:09 GMT

Hello,

I received 3 charges in April on 03/04, 08/04 and 15/04. None of these charges match the Rechnung. Could you please look into that?

Re: 3 unknown charges in April

Nancy — Wed, 29 Apr 2020 08:43:07 GMT

Hello ilya_,

I have checked and we have booked the invoice for Internet & Phone for March at the beginning of April. Unfortunately this booking went back and we tried again. The last debit is for the April invoice.

Best regards

Nancy

Re: 3 unknown charges in April

ilya_ — Sun, 03 May 2020 14:41:24 GMT

Could you please refund charges for 10/03, 15/04 and 08/04 or send Rechnungen for them?

Re: 3 unknown charges in April

Tina — Thu, 07 May 2020 12:33:37 GMT

Hello ilya_,

we cannot refund your costs. You have a contract with us. Can you please explain why you want us to refund your fees?

Best regards

Tina

Re: 3 unknown charges in April

ilya_ — Wed, 06 May 2020 13:12:44 GMT

There are 3 charges on 10/03, 08/04 and 15/04 that I did not receive a bill for and I do not know what those charges are for. If those charges are correct, then please send me a bill for them. If they were made by mistake, then please refund them.

Re: 3 unknown charges in April

Tina — Thu, 07 May 2020 12:35:41 GMT

Hello ilya_,

since the beginning of the contract we provide you with the invoice in your customer portal.

Best regards

Tina

Re: 3 unknown charges in April

ilya_ — Fri, 08 May 2020 12:57:56 GMT

Invoices for those charges are missing from customer portal.

Re: 3 unknown charges in April

Tina — Fri, 08 May 2020 14:30:59 GMT

Hello ilya,

I will send you the invoice separately by e-mail.

Best regards

Tina