Thema "Re: illegal billing" in Archiv_Kabel

Issues with refund

Carina5 — Thu, 30 Apr 2020 09:49:18 GMT

Hello, regarding this topic: https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-Kabel/Issues-with-billing-and-line/td-p/2167737

It is now 30/04 and I still don't have the money back on my account. I demand this to be looked over and I want my money back today. This is simply outrageous at this point.

Adjusted threadtitle, MS

Re: illegal billing

Lars — Thu, 30 Apr 2020 15:04:05 GMT

Hi Carina5,

as I wrote in the other thread, the refund takes 2-3 weeks. Unfortunately we can't speed up anything about that.

Best regards

Lars

Re: illegal billing

Carina5 — Thu, 30 Apr 2020 16:16:03 GMT

Lars,

It has been 2-3 weeks. So I want a solution now. Enough of this circus.

Re: illegal billing

Lars — Thu, 30 Apr 2020 17:20:07 GMT

Hi Carina5,

the invoice is dated 16.04.2020. This brings us to 2 weeks. I can't speed it up, it's an automated process.

Best regards

Lars

Re: illegal billing

Carina5 — Thu, 30 Apr 2020 17:30:02 GMT

The question is what can you do? Honestly, besides clearly nothing?

Re: illegal billing

Lars — Thu, 30 Apr 2020 18:47:41 GMT

Hi Carina5,

correct, there's nothing I can do about it at the moment. I can only ask for your patience. I'm sorry.

Best regards

Lars

Re: illegal billing

Carina5 — Thu, 30 Apr 2020 19:11:32 GMT

I've had more than enough patience with all your lying and billing me *. I'm truly done.

Fix it.

Adjusted to forum rules, MS

Re: illegal billing

Carina5 — Thu, 07 May 2020 13:55:02 GMT

You gave me back 36,21eur.

You took 36.22Eur from me.

I had already warned you about this and you said you would send it to the financial department. Does 36,21 look the same as 36.22 to you? Cause it doesn't to me.

And don't come with rounding BS cause you don't round up number downwards.

Re: illegal billing

Lars — Thu, 07 May 2020 15:19:59 GMT

Hi Carina,

as Nancy has informed you, there will be a credit note to cover the 1 cent. Just be patient, because it required a new invoice.

While I can understand the trouble, I don't understand your way of communicating with us here. We will do everything we can to help you. But we are also bound by processes we cannot accelerate.

Best regards

Lars