Thema "Re: cable contact cancellation" in Archiv_Kabel

cable contact cancellation

DuanNJ — Mon, 27 Apr 2020 06:29:59 GMT

hello

I have applied to cancel my cable contact and sent back my internet equipment, could you help check if you have received the package?

best

Re: cable contact cancellation

Stephan — Mon, 27 Apr 2020 12:50:56 GMT

Hi DuanNJ,

did you also sent a cancellation or just sent the router back?

Regards

Stephan

Re: cable contact cancellation

DuanNJ — Mon, 27 Apr 2020 22:10:17 GMT

hello

I made the cancellation via contact form online first. After I received the kundigungsbestatigung, I sent the router back. Do I need to prepare other docs?

best

Re: cable contact cancellation

Nancy — Wed, 29 Apr 2020 06:25:05 GMT

Hello DuanNJ,

you have received the confirmation. Just save the transmission receipt for later. But otherwise you don't have to do anything else.

Do you have any more questions?

Best regards
Nancy

Re: cable contact cancellation

DuanNJ — Wed, 29 Apr 2020 07:14:59 GMT

hello

As I have to leave Germany in a short time, I sent back the router two weeks ago but I do not know if you have received it. I can provide the DHL number could you help check it?

Best

Re: cable contact cancellation

Nancy — Wed, 29 Apr 2020 09:21:24 GMT

Hello DuanNJ,

I'd be happy to check and see if he's arrived. Please send me your customer number, name, date of birth and address by private message and then get back to me here in the post.

Best regards
Nancy

Re: cable contact cancellation

DuanNJ — Wed, 29 Apr 2020 10:28:30 GMT

Hello Nancy

I have sent you the info

Best

Re: cable contact cancellation

Nancy — Wed, 29 Apr 2020 11:53:32 GMT

Hello DuanNJ,

thanks for your PN. I have checked and can confirm that the cable router has arrived.

Could I answer all your questions?

Best regards

Nancy

Re: cable contact cancellation

DuanNJ — Wed, 29 Apr 2020 15:46:03 GMT

thank you very much!

Re: cable contact cancellation

Nancy — Thu, 30 Apr 2020 08:11:49 GMT

Hello DuanNJ,

you're welcome. I'll close your contribution then.

Best regards and stay healthy
Nancy