Thema "Re: Internet tarrif change" in Archiv_Kabel

Internet tarrif change

preetfzr — Thu, 26 Mar 2020 14:25:35 GMT

Hi,

I would like to change my internet tariff to 50MBps. Can someone here to help me, what channel i should use?

Thanks

Simer

Re: Internet tarrif change

Tina — Fri, 27 Mar 2020 07:21:29 GMT

Hello preetfzr,

I still have your customer data. I have noted the change to Red Internet & Phone 50. On 10th of april 2020 the change will be processed and you will receive a separate confirmation.

Best regards

Tina

Re: Internet tarrif change

preetfzr — Fri, 27 Mar 2020 08:47:14 GMT

Hi Tina,

Many thanks. Can you please also confirm how much it will cost to me monthly ?

/Simer

Re: Internet tarrif change

preetfzr — Fri, 27 Mar 2020 08:56:58 GMT

or how much 100 MBps cost?

Re: Internet tarrif change

Stephan — Mon, 30 Mar 2020 09:40:37 GMT

Hi preetfzr,

the tariff with 50MBit/s will cost 29,99 Euro and 34,99 Euro with 100 MBit/s.

Regards

Stephan

Re: Internet tarrif change

preetfzr — Sat, 25 Apr 2020 18:19:06 GMT

Hi Stephan,

Can you help me t understand why i was charged 35 EUR for last invoice, when my previous tarrif which was for 20 EUR suppose to be end at April 10 ?

Re: Internet tarrif change

Stephan — Mon, 27 Apr 2020 12:22:10 GMT

Hi preetfzr,

have you already checked the invoice for this month?

Regards

Stephan

Re: Internet tarrif change

preetfzr — Tue, 28 Apr 2020 12:27:15 GMT

Hi Stephan,

yes i just checked, the invoice wgich is issued on 7th of april. i have been charged for 33,99 EUR.

Re: Internet tarrif change

Grit — Wed, 29 Apr 2020 13:50:18 GMT

Hello preetfzr,

the invoice was created before the contract conversion and therefore still includes the old tariff. Only with the May invoice will this be offset.

Regards

Grit