Thema "internet not working since 3 days" in Archiv_Kabel

internet not working since 3 days

Paolo5 — Wed, 22 Apr 2020 12:13:24 GMT

Hello Vodafone,

my internet isn't working since 3 days. I goes continusly on and off (mostly of, 90%).

All lights on the router are on

i spoke to the service and they suggest me to set channels manually,

I runed network diagnostic on my mac to see what it suggests

and set for 3ghz channel 1 and 5ghz challe 116.

Still internet is working

I called again and they asked to contact you in English

Thank you!

*** @Paolo5, thread moved from CallYa to cable! ***

Mav1976 — Wed, 22 Apr 2020 12:03:08 GMT

Hi @Paolo5,

Is your issue related with DSL or cable?

Paolo5 — Wed, 22 Apr 2020 12:06:44 GMT

it is cable

Moni_GK — Fri, 24 Apr 2020 08:46:44 GMT

Hello Paolo5,

is it working again by now? If not, did you open a ticket?

Best regards

Moni

Paolo5 — Sun, 26 Apr 2020 05:27:25 GMT

with the call center we realized the router was broken, so i received a new one.

Now it seems to work.

Best,

Mateusz1 — Mon, 27 Apr 2020 10:21:27 GMT

Hey,

Wow, did You talk with them in english?

And They helped You? Wow. I am so impressive.

How long did You wait for new router?

I have similar issue but they dont really want to tell me how much I will have to wait for new one 😞

Claudia — Tue, 28 Apr 2020 10:34:21 GMT

Hello Paolo5,

as the Internet works with the new router I will close your thread now.

Kind regards

Claudia