Thema "Re: Unsuccessful Vodafone Kabel 1000" in Archiv_Kabel

Unsuccessful Vodafone Kabel 1000

HussnainR — Wed, 15 Apr 2020 10:29:09 GMT

I ordered a Vodafone Kabel 1000 connection in a new appartment, I received device in 3-4 days of order. I connected the device in the socket hoping it would just work fine. Unfortunately i could not connect the device to internet. I tried to contact helpline, i tried all the numbers of the helpline but no one speak any english. So i decided to return the device because in the contract it says if i return it within 14 days of the contract, i won't be charged and contract will be finished. So i sent the device via DHL to the address mentioned. I was hoping that my connection will be disconnected automatically but Vodafone dedected following:

08.April -- 51,19 €

09.April 5,99€

15.April 35.99€

Please help me solve this issue as i am unable to get any help from any of helpline.

Re: Unsuccessful Vodafone Kabel 1000

Stephan — Wed, 15 Apr 2020 16:41:34 GMT

Hi HussnainR,

just sending the device back alone unfortunately does not end the contract.

For the rest we have to look in your contract. Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: Unsuccessful Vodafone Kabel 1000

HussnainR — Mon, 20 Apr 2020 01:46:09 GMT

I have sent you a private message.

Re: Unsuccessful Vodafone Kabel 1000

Tina — Tue, 21 Apr 2020 10:34:03 GMT

Hello HussnainR,

thanks for your pn.

I have withdrawn from the contract now. You will be reimbursed. It may take 3 to 4 weeks.

Best regards

Tina

Re: Unsuccessful Vodafone Kabel 1000

HussnainR — Tue, 21 Apr 2020 23:25:27 GMT

Thankyou so so so much Tina,

can you send me a confirmation email of the withdrawal of contract?

Re: Unsuccessful Vodafone Kabel 1000

Tina — Wed, 22 Apr 2020 10:21:42 GMT

Hello HussnainR,

the confirmation was sent to your e-mail address.

Best regards

Tina