Thema "Betreff: Sales person cheating on offers" in Archiv_Kabel

Sales person cheating on offers

CheatingSales — Mon, 30 Mar 2020 18:25:05 GMT

I have been reaching out to your sales colleague since April 2019 regarding the wrong contract that was given to me.
I was informed during the offer by a sales person (I have his email address and name) that, the offer for 200 Mbit including landline flat rate for 14,99€ for 12 months and 39,99€ after it. But I have been paying 23Euro every month since the beginning of the contact plus and informed to cancel the security in April 2019 but was never done.

I wrote like over 20 Emails since 1 year but I am not getting any reply from the sale person. He informed Vodafone will provide a voucher for that mistake but that did not happened.
I am really mad of your sale team cheating clients with wrong information for saling and not responding to it after it. Please look into it asap, as I wrote email to Vodafaone but they asked to post it here. That is messed up, as I had sent the screenshot of the offer that was given to me by the Vodafone sales person.

Regards,

Betreff: Sales person cheating on offers

reneromann — Mon, 30 Mar 2020 22:31:19 GMT

14,99 € seems to be too low - 19,99 € would be more reasonable for the first 12 Months.

Anyhow - if you're also using the WiFi, it has to be paid on top -AND- in case you did not cancel the security package, it also has to be paid on top of the 19,99 € per month / 39,99 € per month.

That 23 € would nearly match the price of 19,99 € plus 2,99 € for the WiFi option.

Please also check your contract information that you got as letter - there should the prices and options be stated that you have to pay.

Re: Sales person cheating on offers

Nancy — Tue, 31 Mar 2020 10:40:53 GMT

Hello CheatingSales,

welcome to our community.

Please take a look at your order confirmation, what exactly is in there. Otherwise I can also take a look at your data. To do so, I need your customer number, name, date of birth and address via private message and then get back to you here in the post.

Best regards

Nancy

Betreff: Sales person cheating on offers

CheatingSales — Thu, 09 Apr 2020 19:14:07 GMT

Hi,

In my contract it says 19.99Euro that I know about it but I have been asking your sale agent to cancel it to provide the same offer as informed. I have all the emails, I had taked to your sale agent regarding it that states the cost. He keeps postponing and telling misleading information. Attached the email conversation.

I didnt even sign any documents regarding this offer but I received the contract with this amount. That was also strange, he just took my name and adress information. That it.

Regards,

Aamruth

Betreff: Sales person cheating on offers

Stephan — Tue, 14 Apr 2020 12:19:35 GMT

Hi CheatingSales,

if the confirmation says 19,99 Euro, then there's nothing much we can do for you.

We can have a look on that, but I can't make any promises, that we can help you. Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Betreff: Sales person cheating on offers

Tina — Wed, 22 Apr 2020 07:56:11 GMT

Hello CheatingSales,

in your order confirmation of 14th of March 2019 confirmed the price of 19,99 € for the first 12 months. We do not have a written revocation from you. The e-mail is dated 20th of February 2019.

I cannot change anything about it. Too much time has already passed for that.

Best regards
Tina