Thema "Re: Incorrect and additional Billing" in Archiv_Kabel

Incorrect and additional Billing

video — Sat, 19 Oct 2019 08:48:05 GMT

I have a vodafone cable DSL internet connection 20 euros per month But i am billed separately It has been Increased in bills overtime Refer attachment I have a problem with connection speed and yet another problem- I do not know what you can do to make sure you are loyal to their customers

Betreff: Incorrect and additional Billing

reneromann — Sat, 19 Oct 2019 11:23:51 GMT

May it be that you have not cancelled the optional security package?

Betreff: Incorrect and additional Billing

video — Sat, 19 Oct 2019 11:28:09 GMT

what is that optional security package? Is it hidden charge? I was told of only 20 euros. how to cancel it?

Re: Incorrect and additional Billing

Tina — Sat, 19 Oct 2019 14:52:53 GMT

Hello video,

welcome to our community. Nice to see you.

For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards
Tina

Re: Incorrect and additional Billing

video — Sat, 19 Oct 2019 15:34:56 GMT

replied. have been falsel charging for 5 months.

Re: Incorrect and additional Billing

Tina — Sat, 19 Oct 2019 18:04:24 GMT

You have our security package since the beginning of the contract. It was free for the first 3 months. From the 4th month it costs 3,99 €. If you agree I will cancel it for you.

Best regards

Tina

Re: Incorrect and additional Billing

video — Tue, 05 Nov 2019 09:22:56 GMT

please cancel it immediately. I dont need security package.

And again i am charged additional 100€ this month. May i know why? 100€ not a small amount. It like a scam.

Re: Incorrect and additional Billing

video — Tue, 05 Nov 2019 14:52:36 GMT

Please cancel the security package with immediate effect.

Also, i found out that 100€ was charged for not returning the faulty modem/router. I have mailed vodafone the router/modem. attached is the return receipt from DHL.

initiate the return of 100€.

Re: Incorrect and additional Billing

reneromann — Tue, 05 Nov 2019 20:30:43 GMT

Sorry, but that's not working that fast, especially if you sent the device back today.

If returning the device today, it may take a few days for the device to be returned to Vodafone. Only in case of reception, a correction will be done - but that will take effect the earliest on your NEXT invoice (or even the one after, depending when your invoice is created and when the device is received by Vodafone). So you'll have to wait for that before you may get the money back.

Re: Incorrect and additional Billing

Tina — Wed, 06 Nov 2019 14:45:03 GMT

As soon as the hardware is with us, I will take care of the refund. Please contact me again when it is delivered according to the tracking.

Best regards

Tina

Re: Incorrect and additional Billing

video — Wed, 06 Nov 2019 15:17:01 GMT

Thanks. I will contact soon.

Please can you terminate the security package (costing me additional 4 euros per month) with immediate effect.

Re: Incorrect and additional Billing

Tina — Wed, 06 Nov 2019 20:34:22 GMT

The abo has a period of notice of 4 weeks. It ends on 04th of december 2019. You will get the confirmation separately.

Best regards

Tina

Re: Incorrect and additional Billing

video — Thu, 14 Nov 2019 10:55:28 GMT

Hello,

Now that the modem/router is delivered. Can you please work on refund of 100€ from this billing cycle. Thanks.

Re: Incorrect and additional Billing

Tina — Fri, 15 Nov 2019 07:00:33 GMT

Hello video,

I can't change the last invoice anymore. You'll find the credit on the next invoice.

Best regards

Tina

Re: Incorrect and additional Billing

video — Fri, 27 Mar 2020 15:21:19 GMT

Dear Team,

I returned the router a bit delayed and i was chanrged 100€ by then. Later it was confirmed that amount will be reversed from December.

Again I am being charged this month in March.

20€ per month = 20*5 months.

Then it should be covered till end of April.

Please clarify immediately.

Re: Incorrect and additional Billing

Tina — Mon, 30 Mar 2020 12:46:01 GMT

Hello video,

we have not debited the following invoices and set them off against the credit balance:

November 23,98 €

December 20,50 €

January 19,99 €

February 19,99 €

March 14,44 €

Best regards

Tina