Thema "Betreff: Issues with billing and line" in Archiv_Kabel

Issues with billing and line

Carina5 — Thu, 09 Apr 2020 09:33:30 GMT

So, to make this quick:

- You offer me 1000Mb Cable connection at my address

- I get the router I plug it in and I have 30Mb speed

- I ask you for help you tell me: Nothing we can do, cancel the contract

- I cancel the contract, return the router and you bill me 100% of the bill when you provided me 3% of the service

I can only hope this is some sort of joke. You also told me on twitter that the credit note was CANCELED after I canceled the contract. Literally on the day that you get the router back from me, you bill me for 36 euros.

Completely bad behaviour on your part, this is not ok and it will not stand. If you want to bill me, bill me for 3% of the service because that's what you provided. Is it not enough the hassle I had to go through because of you? Just moved, ***ty internet from you, calling you hours on end, forums, twitter, 0 help from you, 0 willingness to make it right by your customers, calling a new provider, canceling it, returning router.

You gave me enough headaches for a life time already, I won't stand for this illegal criminal activity. Give me my money back or bill me according to the service I had, which was basically none.

30Mb is 3% of 1000Mb, BTW. You provided THREEEEEEEEE % of the service, but you bill me for 100%. bad BEHAVIOUR.

Changed title.

Adjusted to forum rules. MS

Betreff: Issues with billing and line

MasterScorpion — Thu, 09 Apr 2020 09:37:03 GMT

"yeah, i have seen the malfunction ticket, but it doesn't fit your time schedule, so i offered the technician. but since the issue is settled, gonna close this thread then."

Quelle

Do you have a confirmation of your cancellation ? Which date is on it ?

Betreff: Issues with billing and line

Carina5 — Thu, 09 Apr 2020 14:05:11 GMT

Screenshot on attachment for you, since you wanna play.

Betreff: Issues with billing and line

Carina5 — Thu, 09 Apr 2020 14:06:53 GMT

The screenshots proves it's a problem from Vodafone's side and that they literally told me THEY WON'T FIX IT SOON.

Which means it's THEIR FAULT, THEY REFUSED TO FIX IT AND I HAD TO CANCEL THE CONTRACT.

It is wrong to bill me the FULL BILL for 3% of the service THAT I HAD.

Betreff: Issues with billing and line

Carina5 — Thu, 09 Apr 2020 14:14:56 GMT

***

Do not post privat msg public.

See forum rules

Betreff: Issues with billing and line

MasterScorpion — Thu, 09 Apr 2020 14:14:39 GMT

I dont wanna play - but with this behavior you will get banned.

Still the question in the room - do you have a confirmation of your cancellation ? Which date is on it ?

You didnt specify any timefrime of all that.

So it can be an overlap of the cancellation and invoice. In that case you get refunded automatically.

Betreff: Issues with billing and line

Carina5 — Thu, 09 Apr 2020 14:26:06 GMT

The contract was terminated at 28/03

Betreff: Issues with billing and line

MasterScorpion — Thu, 09 Apr 2020 14:57:26 GMT

Then its most likely an overlap.

Betreff: Issues with billing and line

Carina5 — Thu, 09 Apr 2020 14:58:16 GMT

Then can I get a refund?

Betreff: Issues with billing and line

Carina5 — Tue, 14 Apr 2020 09:03:06 GMT

Yes I was billed for April, which is wrong. The contract was canceled in March. PLEASE fix this and refund me.

Bill in attachment.

Link deleted, as personal data visible.

Re: Illegal billing

Lars — Tue, 14 Apr 2020 09:20:24 GMT

Hi Carina,

a credit note is still outstanding, which will be issued with a following invoice. This should be the end of the matter, as it covers the fees charged. Therefore you do not have to scream

Best regards

Lars

Re: Illegal billing

Carina5 — Tue, 14 Apr 2020 09:38:43 GMT

Where exactly did I scream? This is written.............................and your colleagues on twitter blocked me and refused to refund me, I am more than in my right to be upset, and you do not question that.

Anyway, when am I receiving the refund? Can I have a time line?

Re: Illegal billing

Lars — Wed, 15 Apr 2020 05:53:52 GMT

Hi Carina5,

but we're not on Twitter. Why you got blocked, I don't know. But that is not relevant for me to answer your request

Capital letters are interpreted on the Internet as screaming. But it doesn't matter now, that's not the point.

Usually the final invoice is issued about 2-3 weeks after the previous invoice. I think that it should be done by the end of the month at the latest.

Best regards

Lars

Re: Illegal billing

Carina5 — Wed, 15 Apr 2020 06:04:24 GMT

Doesn't matter if you're not twitter, you're representing the same company, if you give bad service, you will have angry customers. Just basics.

I caps locked like a 5 words in a total of 100 I wrote, just stop please.

So at the end of the month I will get credited the 36euros you took from me?

Re: Illegal billing

Lars — Wed, 15 Apr 2020 10:51:40 GMT

Hi Carina5,

OK, we look only after the facts. What and why was on other contact canals, also does not help us there, discussions not.

Yes, it the 36 euros are refunded. If you have even other questions in addition or here we can close.

Best regards

Lars

Re: Illegal billing

Carina5 — Wed, 15 Apr 2020 10:53:17 GMT

it helps because they gave me the wrong information. You are mad at me for having wrong information that YOUR service provided me. Regardless of the contact channel or where it was, you are all representing vodafone. So stop blaming me for your clear lack of structure.

Re: Illegal billing

Lars — Thu, 16 Apr 2020 12:08:56 GMT

Hi Carina5,

I was happy to help you. Since your question has been answered, I will close the thread with this.

Stay healthy

Lars