Thema "Re: High ping during evenings" in Archiv_Kabel

High ping during evenings

crucop — Thu, 13 Feb 2020 16:11:31 GMT

Dear Sirs, Madams,

My contract is a Red Internet Phone and Cable 200.

During the evenings between 1800 and 2300 my latency (ping) will increase up to 350 ping (highest recorded) making my evening of online games unplayable.
I am connected with a LAN cable

Can you help me out? I have looked at similar issues but did not find a satisfying answer.

Kind regards,

a disappointed gamer

Re: High ping during evenings

Manu — Mon, 17 Feb 2020 09:20:19 GMT

Hi crucop,

I would like to help you. Please give me more information. Which router do you use? Can you post the signal values of the up- and downstreams? You can find these in the user interface of your router.

Best Regards, Manu

Re: High ping during evenings

crucop — Mon, 17 Feb 2020 13:34:06 GMT

Dear Manu,

thank you for your reply, I tried calling technical support but alas, my German is not advanced enought to explain myself properly.
In any case, the router I have is CH7466CE.
I will try and do some speedtest when it is happening. During offpeak hours the internet and latency is fine.

regards,

crucop

Re: High ping during evenings

ERFD — Tue, 18 Feb 2020 19:43:08 GMT

Hello, crucop,

please try a test during peak and off-peak hours. We'll be happy to look at it then.

Best regards Fred

Re: High ping during evenings

crucop — Mon, 02 Mar 2020 18:46:34 GMT

Speedtest done at 02/03/2020 19:40

Re: High ping during evenings

crucop — Mon, 02 Mar 2020 20:48:46 GMT

Well I wanted to upload a screenshot but apparently it isn't working

Which format do I need to send the screenshot as? jpg?

Re: High ping during evenings

ERFD — Tue, 03 Mar 2020 09:44:43 GMT

Hello, crucop,

the images must not be larger than 333 kB And here you can insert them. Yes JPG is fine.

Best regards Fred

Re: High ping during evenings

crucop — Wed, 01 Apr 2020 10:34:48 GMT

Well, it seems with Covid19 lockdown it's constant now
Which tells me one thing, it's the infrastructure.
I wish I could get Glasfaser in this area..
Here are some screenshots from a month ago, before the covid 19 lockdown.

Re: High ping during evenings

crucop — Wed, 01 Apr 2020 10:35:32 GMT

I have also noticed that on days when my ping is good, I'm being routed via Rosenheim Komro GMBH, any correlation?

Re: High ping during evenings

Wallace — Fri, 03 Apr 2020 14:43:22 GMT

Hi crucop,

This may indicate a too high load in the network.

Rosenheim Komro GMBH? We have nothing to do with them. Can you provide a screenshot of this?

Regards

Wallace

Re: High ping during evenings

crucop — Fri, 03 Apr 2020 16:13:01 GMT

It just showed up on the speedtests from time to time. It's probably nothing.
So, the high latency is due to high load. Any idea if there's any infrastructure works planned in the area?

Re: High ping during evenings

Moni_GK — Wed, 08 Apr 2020 08:43:50 GMT

Hello, crucop,

I'd like to take a closer look at that line. Please send me a PN with your customer data (name, address, customer number and date of birth). Please contact me again here after you have sent me the data.

Best regards

Moni

Re: High ping during evenings

crucop — Wed, 08 Apr 2020 08:57:50 GMT

Moni,

thank you for taking a look. I sent my data via PM

kind regards,

crucop

Re: High ping during evenings

Martin59 — Sat, 11 Apr 2020 07:29:22 GMT

Hi crucop,

does the disturbance last all day, or only in the evening hours?

At the moment there are expansion works taking place, but I cannot tell you when they will be finished.

Best regrads, Martin

Re: High ping during evenings

crucop — Sat, 11 Apr 2020 14:19:49 GMT

They are very pronounced in the evening, but last few weeks it's almost just as bad during daytime. The record I saw was 627ms

Re: High ping during evenings

crucop — Tue, 14 Apr 2020 13:14:30 GMT

For example this speedtest was taken today at 3pm

Re: High ping during evenings

Martin59 — Thu, 16 Apr 2020 09:42:34 GMT

Hello crucop,

the technicians are already working on it. Currently the completion of the work is planned for May.

Best regards, Martin