Thema "Re: Widerrufsbelehrung (Tarifwechsel CableMax1000) [English]" in Archiv_Kabel

Widerrufsbelehrung (Tarifwechsel CableMax1000) [English]

ChrisB3 — Tue, 07 Apr 2020 18:58:13 GMT

Hi,

Apologies for the English post, my German is limited.

Last week, I changed from Red Phone and Internet 100 to CableMax 1000. Unfortunately I am going to cancel within the 14 day withdrawl period, as I'm having some problems with the quality of the router (CGA4233DE) and the removal of IPv4.

I realise to initiate the withdrawl I email kabel-widerruf@vodafone.com but I am not sure how this works, is my connection restored to my previous plan and my original modem (CH7466CE) re-activated? It's important I don't lose connection for a time, as like many, I'm working from home right now.

Many thanks.

Re: Widerrufsbelehrung (Tarifwechsel CableMax1000) [English]

Tina — Thu, 09 Apr 2020 08:01:31 GMT

Hello ChrisB3,

it is important that you first send your revocation to us. This will then be processed within a few days. You will then receive a confirmation and can then use your existing cable router again.

Best regards

Tina

Re: Widerrufsbelehrung (Tarifwechsel CableMax1000) [English]

ChrisB3 — Sun, 12 Apr 2020 08:40:45 GMT

Hi @Tina

Frohe Ostern!

I did as instructed, received confirmation back and plugged in the old router. It won't connect (@ symbol flashing constantly). I've tried a factory reset. It's been like this for over 24 hours. Should it take this long? The CableMax router no longer connects either.

Re: Widerrufsbelehrung (Tarifwechsel CableMax1000) [English]

ChrisB3 — Sun, 12 Apr 2020 21:05:01 GMT

I'm back online so this is resolved.

Thanks!

Re: Widerrufsbelehrung (Tarifwechsel CableMax1000) [English]

Tina — Tue, 14 Apr 2020 15:11:09 GMT

Hello ChrisB3,

I hope you had a good few days.

As your request is solved, I will close this thread now.

Best regards

Tina