Thema "Re: Confirmation for GigaTV return" in Archiv_Kabel

Confirmation for GigaTV return

NikeM — Wed, 25 Mar 2020 13:47:03 GMT

Hello again dear vodafoners,

I got my red 200 changed for gigabit internet(intense network problems) and lady on phone told me I had to take GIGA TV with it for test aswell.

She assured me I can return the TV equipment within 14 days and I wont be required to take extra contract for the TV package I dont need.

I have now returned the giga tv things withing 14 days(Sendungsnummer 188585365981, package delivered). In my account information I still see the gigatv package. Could you please check for me if the return is complete and the GigaTV is removed from my contract. I dont want to be stuck with it for 2 years as I never wanted in the first place.

Much appreciated!

MfG,

NikeM

Re: Confirmation for GigaTV return

Nancy — Thu, 26 Mar 2020 12:56:08 GMT

Hello NikeM,

you have received the contract documents for the GigaBox. Within 14 days you can cancel this contract via GigaTV. The return of the devices is not sufficient. Did you send us a cancellation and when?

Best regards

Nancy

Re: Confirmation for GigaTV return

NikeM — Thu, 26 Mar 2020 13:05:32 GMT

Hello,

I sent the cancellation notice via vodafone website widerruf/stornierung march 21st same day i sent back the equipment.

In return I got this message, with [T202003230135S010Z65570742] in the headline...

''please contact our english speaking colleagues at www.forum.vodafone.de. They will take care of your request. Simply create a new thread for your topic and have a little patience. Thank you very much.''

-NikeM

Re: Confirmation for GigaTV return

Nancy — Mon, 30 Mar 2020 06:40:38 GMT

Hello NikeM,

have you ever checked in your customer portal under documents whether a confirmation is stored there?

Otherwise I can also take a look at your data if you want. For this purpose I need your customer number, name, date of birth and address via private message. Afterwards, please report back here in the article.

Best regards

Nancy

Re: Confirmation for GigaTV return

NikeM — Wed, 01 Apr 2020 16:11:31 GMT

Hello again, sorry for the delay, I never got the notification for a reply on the thread.

Nothing in there, except the tarifwechsel that I initially got.

Ive PMd you

NikeM

Re: Confirmation for GigaTV return

Thomas — Thu, 02 Apr 2020 17:25:14 GMT

Hi NikeM,

we only got the hardware. We did not receive an additional cancellation. When and where had you sent it?

Regards

Thomas

Re: Confirmation for GigaTV return

NikeM — Thu, 02 Apr 2020 17:39:18 GMT

Hello,

Please refer to my earlier message.

I sent the cancellation notice via vodafone website widerruf/stornierung march 21st same day i sent back the equipment. ''

Using the web portal widerruf/stornierung service like before mentioned, I've also given the email reply ticket number to you so should not be a problem to find it.

NikeM

In return I got this message, with [T202003230135S010Z65570742] in the headline...

Re: Confirmation for GigaTV return

Thomas — Thu, 02 Apr 2020 18:50:54 GMT

Hi NikeM,

i found the e-mail from you. It was not processed by customer service because it was in English. I have now directly made up for it and you will receive a confirmation.

Regards

Thomas

Re: Confirmation for GigaTV return

NikeM — Thu, 02 Apr 2020 18:59:26 GMT

Fantastic!

Many thanks 🙂

NikeM

Re: Confirmation for GigaTV return

Thomas — Thu, 02 Apr 2020 20:02:27 GMT

Hallo NikeM,

you're welcome. Do you have any questions or can we close the post.

Grüße

Thomas

Re: Confirmation for GigaTV return

NikeM — Thu, 02 Apr 2020 20:19:46 GMT

This should be all, thanks for the assistance

MfG

-NikeM

Re: Confirmation for GigaTV return

Thomas — Fri, 03 Apr 2020 17:30:21 GMT

Hi NikeM,

do you still have questions or can the thread be closed.

Regards

Thomas

Re: Confirmation for GigaTV return

NikeM — Mon, 13 Apr 2020 17:39:14 GMT

Apologies, everything regarding gigatv is fine, thread can be closed

Many thanks