Thema "Re: Neu Kabel Vetrag und Lieferung" in Archiv_Kabel

Neu Kabel Vetrag und Lieferung

TrinBol — Fri, 27 Mar 2020 13:15:18 GMT

Ich habe am 17.03.20 einen neuen Kabel 1000 Vertrag beantragt. Ich brauche keine neue Kabelbox (glaube ich). Ich habe am 17.03 eine E-Mail-Bestätigung erhalten. Ich warte immer noch auf etwas in der Post. Es ist SEHR DRINGEND, da ich Lehrer bin und meine Klassen alle online gehen und ich eine bessere Bandbreite benötige, da ich derzeit nur auf Kabel100 bin. Ich komme mit der angegebenen Nummer nicht durch und mein Deutsch ist begrenzt. Ich spreche Englisch.
Ich möchte unbedingt herausfinden, wo meine Bestellung ist.
Mit freundlichen Grüßen

Betreff: Neu Kabel Vetrag und Lieferung

Gelöschter User — Fri, 27 Mar 2020 13:19:56 GMT

Hello and welcome to the community @TrinBol,
You can also write in English.

Please wait here for a moderator who looks at the whole thing.

Betreff: Neu Kabel Vetrag und Lieferung

TrinBol — Fri, 27 Mar 2020 13:28:23 GMT

Thank you. I'm almost pulling my hair out trying to find a solution.

Betreff: Neu Kabel Vetrag und Lieferung

TrinBol — Fri, 27 Mar 2020 15:32:16 GMT

Dear Team

I wondering why no one has answered me yet?

Betreff: Neu Kabel Vetrag und Lieferung

Kurtler — Fri, 27 Mar 2020 15:38:18 GMT

It takes a while until someone reports here.

This is not a live chat.

Best regards Kurt

Re: Neu Kabel Vetrag und Lieferung

Nancy — Mon, 30 Mar 2020 11:38:46 GMT

Hello TrinBol,

I'd be happy to take a look at your contract. Depending on which device you have, you will get a new one sent to you by us. Please send me your customer number, name, date of birth and address by private message. Afterwards, please report back here in the article.

Best regards

Nancy

Re: Neu Kabel Vetrag und Lieferung

Nancy — Tue, 31 Mar 2020 08:58:32 GMT

Hello TrinBol,

thanks for your PN. Unfortunately the order did not pass through the system. I have entered your desired tariff change to Vodafone CableMax 1000 for 39.99 Euro per month. You will receive a confirmation and a new WLAN cable router. Please connect it and let me know again as soon as everything works. If you have any further questions, just ask.

Best regards
Nancy

Re: Neu Kabel Vetrag und Lieferung

TrinBol — Tue, 31 Mar 2020 10:06:38 GMT

Thanks Nancy

Wow. I'm disappointed to find out that my order was not processed 2 weeks ago. This matter is now very urgent for me. I did not request a new router, and don't believe I need one nor to be charged each month for one should this be the case. I need only to change the tariff. Please confirm this issue with me. I also need to be confirmed how much my mobile will be on a monthly basis now because this was discussed on order. I was quoted 22.00EUR.

I look forward to hearing from you again.

Re: Neu Kabel Vetrag und Lieferung

Nancy — Wed, 01 Apr 2020 08:00:27 GMT

Hello TrinBol,

your order has been placed, as I said.

Your new WLAN cable router was sent out today and is on its way to you with the confirmation. You need a new device that can handle the speed. There are no additional costs for this. Unfortunately, I can't see your mobile phone contract, my mobile colleagues can. Just open a new thread under mobile phones.

Do you have more questions about your cable contract?

Best regards

Nancy

Re: Neu Kabel Vetrag und Lieferung

TrinBol — Thu, 02 Apr 2020 08:25:17 GMT

Thanks Nancy

I just need to know that the contract you entered me into included the EUR10.00 discount on my mobile as per the offer.

Can you confirm this?

Kind regards

Re: Neu Kabel Vetrag und Lieferung

Thomas — Fri, 03 Apr 2020 13:23:17 GMT

Hi TrinBol,

if you already had the discount before, the tariff change will not change anything.

Regards

Thomas

Re: Neu Kabel Vetrag und Lieferung

TrinBol — Sat, 04 Apr 2020 09:58:17 GMT

Thank you Thomas

The problem arises because I originally booked the Offer 10EUR Kombi-Rabatt & 5GB extra mit CableMax 1000. I'm not sure if the plan that Nancy put me on included this. I need to know that this has been put place.

By the way I was told by the Customer Supprt Office that if when I call the hotline and say "Operator", I will be transferred to an English speaking operating. This does not work and the phone call is ended.

Please let me know if my contract is as I wanted.

Kind regards

Re: Neu Kabel Vetrag und Lieferung

Stephan — Mon, 06 Apr 2020 17:02:37 GMT

Hi TrinBol,

as Thomas had already written to you, the GigaKombi is still noted in your contract.

Regards

Stephan

Re: Neu Kabel Vetrag und Lieferung

TrinBol — Mon, 06 Apr 2020 17:18:05 GMT

Hi Stephan

I wasn't asking about the GigaKombi. I do not use this. I was asking if that when they started again my Contract 2.4.20 (because the original Customer Support Agent didn't process it correctly at the time 17.02.20) that it was for 29.99 - the 10EUR Kombi-Rabatt & 5 GB Extra. Therefore 39.99EUR for my Kabel and 10.00EUR discount on my Mobile.

Could you plese confirm this question.

Kind regards

Re: Neu Kabel Vetrag und Lieferung

TrinBol — Mon, 06 Apr 2020 17:56:29 GMT

I'm sorry. I was confusing GigaTv with Kombi. Fantastic
alles in Ordnung

Re: Neu Kabel Vetrag und Lieferung

Tina — Tue, 07 Apr 2020 19:29:19 GMT

Hello TrinBol,

based on your last message: is everything resolved?

Best regards

Tina