I returned a piece of equipment to Vodafone and I am now being charged for it. I

Jabecker — Tue, 14 Jan 2020 12:52:40 GMT

Hello my name is James ***

I made a number of changes in Novermber and December to my account following some transmission disruption. I was told to expect a new momnthly charge of 39.95 euros per m onth.

The last few charges were 14,90 EUROS on 05.12.2019

29.59 Euros on 12.12,2019

and then two charges on 13.01.2020 of 57.75 Euros and 299.90 Euros

When I called customer service, I was told that one of your products, that was sent to me, was not returned and that explained the charge of 299,90

It was a confusing time and I received many different electronic components from Vodaphone. BUT I DID RETURN THEM ALL.

I currently have a Fritzbox 6490 and a receiver from Vodaphone. Everything else has been returned.

I hope that after a customer relationship of10 years, I am not seen as dishonest.

Please let me know exactly what my monthly charges will be in the future, and what can be done to get that 299,90 Euro charge reversed .

I can be reached at

***

Thank you for your attention to this problem. I hope it casn be quickly resoolved

James ***

Edit: Removed private data. VF_Grit

Re: I returned a piece of equipment to Vodafone and I am now being charged for it. I

Stephan — Tue, 14 Jan 2020 19:04:02 GMT

Hi Jabecker,

you can find your currents products and the regarding invoices in your customer portal.

Exactly which device was billed is also stated on the corresponding invoice. Please have a look there, which device was billed.

Regards

Stephan

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I returned a piece of equipment to Vodafone and I am now being charged for it. I

Re: I returned a piece of equipment to Vodafone and I am now being charged for it. I