Thema "Re: [English]Changing from Red Internet & Phone 200 Cable to CableMax 500" in Archiv_Kabel

[English] Changing from Red Internet & Phone 200 Cable to CableMax 500

ontonivo — Thu, 19 Mar 2020 14:05:41 GMT

Hello!

I have a running contract Red Internet & Phone 200, and I would like to change it now to CableMax 500. I wanted to do it online, but it is not clear if I get another WLAN router or do I have to keep the old one?

I currently have an extremely faulty and slow Sagemcom fast5460. It is just terrible. A few times a month my 5GHz wlan network is losing Internet connectiuon, and I have to restart this unit, and it takes it 15-20 minutes to start every time. The web interface of the Router is literally unusable, extremely slow and somewtimes just freezes forever. Not sure if I just have a faulty device?

Best regards,

Anton

Re: [English]Changing from Red Internet & Phone 200 Cable to CableMax 500

Nancy — Fri, 20 Mar 2020 11:22:02 GMT

Hello ontonivo,

you can make the change via your customer portal. You will then receive a new WLAN cable router.

Let us know if it worked or if you still need help.

Best regards

Nancy

Re: [English]Changing from Red Internet & Phone 200 Cable to CableMax 500

ontonivo — Sun, 22 Mar 2020 20:09:21 GMT

@Nancy schrieb:
Hello ontonivo,

you can make the change via your customer portal. You will then receive a new WLAN cable router.

Let us know if it worked or if you still need help.

Best regards
Nancy

Thanks Nancy!

Do you mean I shall just change the tariff to CableMax and I will get a new WLAN router together with that? I have started changing it, and went through until the last confirmation step, but there is no indication that I will get a new router, unfortunately.

Are you sure I will be getting a new router in any case?

Best regards,

Anton

Re: [English]Changing from Red Internet & Phone 200 Cable to CableMax 500

Nancy — Tue, 24 Mar 2020 08:28:11 GMT

Hello ontonivo,

with the tariff change you get a new device.

Best regards

Nancy

Re: [English]Changing from Red Internet & Phone 200 Cable to CableMax 500

ontonivo — Wed, 25 Mar 2020 13:43:48 GMT

@Nancy schrieb:
Hello ontonivo,

with the tariff change you get a new device.

Best regards
Nancy

Thanks Nancy!

And the last question - will I keep the free WLAN option, if I have it for free in my present tariff?

Best regards,

Anton

Re: [English]Changing from Red Internet & Phone 200 Cable to CableMax 500

Nancy — Thu, 26 Mar 2020 12:46:12 GMT

Hello ontonivo,

no problem. The WLAN option is included free of charge with this tariff.

I will close your thread then.

Best regards and stay healthy
Nancy