Thema "Re: Exemption of rate due to current internet provider contract" in Archiv_Kabel

Exemption of rate due to current internet provider contract

FelipeUmpierre — Tue, 17 Mar 2020 12:37:09 GMT

Hello,

I have recently purchase the CabelMax 1000 using Check24.de which provide me some information about the exemption of base rate due to my current contract is still ongoing. They said that I need to provide proof of ongoing contract to have the exemption.

In attach the document.

Edit @FelipeUmpierre by Matthes (Mod): please do not post any personal customer data publicly, attachment deleted. And pay attention to choose the correct board selection, moved from "Internet, Telefon & TV über DSL"

Re: Exemption of rate due to current internet provider contract

Lars — Tue, 17 Mar 2020 18:51:29 GMT

Hi FelipeUmpierre,

don't you take your phone number with you to us? As a rule, the credit is made by taking the telephone number with you. In this case the amount of the double term will be refunded.

Best regards

Lars

Re: Exemption of rate due to current internet provider contract

FelipeUmpierre — Wed, 18 Mar 2020 09:31:14 GMT

Hello Lars,

I have not transfer any phone number, because I only use the mobile phone number. I do have already the phone contract with Vodafone but the DSL was with 1und1. Talking with the support from check24 they told me that it was just necessary to proof the cancelation of the DSL contract and send to vodafone.

Re: Exemption of rate due to current internet provider contract

Lars — Wed, 18 Mar 2020 17:00:19 GMT

Hi FelipeUmpierre,

but that is not the process. The credit is automatically issued with the number portability or the cancellation by us with the old provider.

Please send me the following data by private message:

- Customer number

- Name

- Address

- Date of birth

- e-mail address.

I will send you the necessary form. You can also simply choose there that we should only cancel the contract and not take a phone number with you.

Please report briefly here in the thread as soon as you have sent the PM.

Best regards

Lars

Re: Exemption of rate due to current internet provider contract

Lars — Wed, 18 Mar 2020 20:20:03 GMT

Hi FelipeUmpierre,

thanks for your PM. I will send you the form by e-mail. Please fill it out accordingly, so that we can take care of the credit note after the feedback with the cancellation date from the old provider.

Best regards

Lars

Re: Exemption of rate due to current internet provider contract

FelipeUmpierre — Wed, 18 Mar 2020 20:31:40 GMT

Hello Lars,

I am attempting to fill the form, but after I complete to add the data and I click on the button to send the form, I am having an error page.

The error message is: Es ist ein Fehler aufgetreten. Versuchen Sie es bitte später nochmal.

I attach the print screen from the error page.

Re: Exemption of rate due to current internet provider contract

Lars — Thu, 19 Mar 2020 17:29:29 GMT

Hi Felipe,

it's not pretty. Did you try it again? Does the error message still come today?

Best regards

Lars

Re: Exemption of rate due to current internet provider contract

FelipeUmpierre — Thu, 19 Mar 2020 20:37:08 GMT

Hello Lars,

I did retry several times, yesterday and today as well. Always the same outcome, the error message. I also tried in different browsers, to check if was some kind of browser issue or not.

Best,

Felipe

Re: Exemption of rate due to current internet provider contract

Stephan — Sat, 21 Mar 2020 11:52:20 GMT

Hi FelipeUmpierre,

okay, we'll try again and send you the form again.

Regards

Stephan

Re: Exemption of rate due to current internet provider contract

FelipeUmpierre — Sat, 21 Mar 2020 13:22:45 GMT

Hello Lars,

I have tried twice already using Chrome and I am still having the same error page.

Thank you.

Re: Exemption of rate due to current internet provider contract

Grit — Sun, 22 Mar 2020 15:02:37 GMT

Hello

you don't want to take a phone number from 1&1? Then you have surely cancelled the connection with the old provider and received a cancellation confirmation from 1 & 1, right? Should Vodafone cancel? Then you have to fill out the form. We can't reproduce the error, it works.

Regards

Grit

Re: Exemption of rate due to current internet provider contract

FelipeUmpierre — Sun, 22 Mar 2020 16:56:42 GMT

Hello Grit,

I do not want to take any phone from 1und1 since I was not using it. I have already get in touch with 1und1 and requested the canceling of contract, and that is what I wanna to provide as proof for the exemption that was told me by the customer service from check24.

My main question is how to provide this proof to Vodafone to let aware about this last months of current contract with 1und1?

Best,

Felipe

Re: Exemption of rate due to current internet provider contract

Tina — Mon, 23 Mar 2020 18:03:25 GMT

Please, send me a picture of the cancellation confirmation from 1&1 in a private message.

Best regards

Tina

Re: Exemption of rate due to current internet provider contract

Tina — Tue, 24 Mar 2020 16:15:00 GMT

Thank you very much for the cancellation confirmation. On 18th of March we have sent our form for the change of provider by e-mail. Please fill it out and tick only the cancellation of the old connection. This is the only way to avoid paying twice until the termination date with your old provider.

Best regarads
Tina

Re: Exemption of rate due to current internet provider contract

FelipeUmpierre — Tue, 24 Mar 2020 18:07:33 GMT

Hello Tina,

I am still not having success with the attempt of submiting the form, so I have write a private message for you and with it a gif with one of my attempts, please take a look.

Best,

Felipe

Re: Exemption of rate due to current internet provider contract

Lars — Wed, 25 Mar 2020 21:01:30 GMT

Hi Felipe,

we're doing it differently now as a gesture of goodwill. I have now manually initiated the crediting until 20.08.2020. You will find the credit memo on the next invoice, or the invoice after next at the latest. Please give us a feedback as soon as the invoice is there.

Best regards

Lars