Thema "Re: incorrect invoice" in Archiv_Kabel

incorrect invoice

Soutrik — Wed, 11 Mar 2020 21:04:37 GMT

Dear Mr/Ms
my name is Soutrik Das, address- xxxxxxxxxx, 81735, Customer number- xxxxxxxxxx.
I have ordered Internet and TV from Vodafone, looks like I have DSL contract now for the Internet and Kabel contract for TV.
At the begining I got a Giga TV box. It didn't work after 1 week. I raised a complain and your support team promised to free one month's cost and changed it to other option where I received a recorder box.
After that I forget to check the monthly invoice from Vodafone. generally I get email from Vodafone that invoice is ready with a link. But if I try that link I reach to this site - \t "_blank" https://kabel.vodafone.de/meinkabel/rechnungen/rechnung
and then when I click on Rechnung, it say 'Für diesen Zeitraum liegen keine Rechnungen vor.'
Recently I checked the last 8 months bank transaction i was surprised to see, Vodafone is deducting a lot of money. Every month 3 transactions, 1 for internet and 2 for TV. And also didn't find the money back for 1 month.
Here is the transaction details -

I want to know why such false transactions and why I cant see my invoice in the portal? Please check and revert back the extra money what has been taken.

Edit: @Soutrik Please do not post personal information publicly.

Re: incorrect invoice

Stephan — Thu, 12 Mar 2020 11:58:00 GMT

Hi Soutrik,

welcome to our Community.

Why should these transactions be false? You should have received confirmations for all tariff/products you've ordered. In this confirmation are all monthly prices are stated.

In this confirmations are the infos how to put your contracts together in MeinVodafone. Have you done this with every of your tariffs?

Regards

Stephan

Re: incorrect invoice

Soutrik — Mon, 16 Mar 2020 18:09:25 GMT

Hello Stephan

I have order HD recorder and I am ready to pay. But I have not ordered Giga TV. Basically Giga tv was replaced by HD recorder box in very first month. Then why should I pay for both boxes.

Also I dont see the monthly invoice in the vodafone portal. When I log in to the portal I see the customer number as *** and no invoices. Whats wrong going on? How to stop the charges of Giga tv and get the extra payment made since months?

Regards

Soutrik

Edit: Please stop constantly posting your data in public. Customer number removed for privacy reasons. VF_Grit

Re: incorrect invoice

Grit — Mon, 16 Mar 2020 18:13:59 GMT

Hello Soutrik,

you still have the GigaBox and a new contract does not replace the old one if you simply reorder. Do you have the small or the big GigaBox (with recording function)? If it is the small one, no other contract will replace it. If it is the big one, a downgrade to the recorder is not possible. You did not revoke your contract either. There will be no refund. We can only terminate the contract immediately as a gesture of goodwill, but we cannot refund anything.

In order to see all invoices, you must also add all contracts in the customer portal. This means that each individual contract must be added by you.

Regards

Grit

Re: incorrect invoice

Soutrik — Mon, 16 Mar 2020 18:48:33 GMT

Hello

Please immediately close the Giga tv connection. I can't fight because I can't remember the name of the person and ticket number where I raised th complain for Giga tv which didnt work after 1st week. It's also onvious that one person does not need two devices for same purpose. Please confirm when it's cancelled.

Regards

Soutrik

Re: incorrect invoice

Grit — Tue, 17 Mar 2020 16:25:56 GMT

Hello Soutrik,

it is quite possible and many customers also use it to book several devices for TV.

Unfortunately you did not answer all my questions. Which contracts are there and what exactly is to be terminated? but it's best if I take a look at it myself. Send me your name, full address, customer number and date of birth in a private message. After you have sent it, please register again here in the thread.

Regards

Grit

Re: incorrect invoice

Soutrik — Tue, 17 Mar 2020 20:53:24 GMT

Hello Grit

attached is the contract I want to cancel. let me know if you need further information.

Regards

Soutrik

Edit: Please do not do that here in the thread, everyone can see it here. I deleted the attachment. VF_Grit

Re: incorrect invoice

Grit — Tue, 17 Mar 2020 21:01:27 GMT

You should send me a private message and not post it here in the tread! Everyone here can see that if you do. Think of the privacy.

Send me a PN and please do not send a picture, write me the data.

Regards

Grit

Re: incorrect invoice

Soutrik — Tue, 17 Mar 2020 21:27:13 GMT

Hello Grit,

finally able to send you the private message. Please check that

Regards

Soutrk

Re: incorrect invoice

Grit — Wed, 18 Mar 2020 16:01:54 GMT

Hello Soutrik,

what I don't understand: You expect a refund, but you still have both devices. I'm sorry, it doesn't work that way. As a gesture of goodwill, I'm afraid we can only terminate the contract as of this moment. There will be no refund. Is that okay with you?

Regards

Grit

Re: incorrect invoice

Soutrik — Wed, 18 Mar 2020 16:40:11 GMT

Hello Grit,

I guess i already mentioned that please cancel the contract to stop double billing. Dont worry about refund. I will check that separately. In a private message I sent you the contract details. Have you received that?

Regards

Soutrik

Re: incorrect invoice

Grit — Wed, 18 Mar 2020 17:53:59 GMT

I terminated the contract. Please note that this was a gesture of goodwill on my part. That is all I can do for you at this point.

Can we close the thread with this?

Regards

Grit

Re: incorrect invoice

Soutrik — Fri, 20 Mar 2020 10:54:43 GMT

Many thanks Grit.

Before closing the thread, I had another issue I mentioned. I am not able to see any invoice or documents which are posted by Vodafone when I log in to Vodafone portal.

I have 2 contracts now after you cancelled the 3rd one. The kunden# as well the vertrag# are different. How to view them under one login?

Regards

Soutrik

Re: incorrect invoice

Grit — Sat, 21 Mar 2020 14:20:07 GMT

Hello Soutrik,

what other contract do you have? In cable,you only have one tv contract left.

Basically, you just have to add the contract to your contract. With the cable account you are registered and have added the contract. You have to do the same with mobile or DSL. If you have problems with that, please create a new post in the appropriate board. I can help you in this only for cable.

Regards

Grit

Re: incorrect invoice

Soutrik — Mon, 23 Mar 2020 14:35:11 GMT

the thread can be closed.