Thema "Re: Unwanted subscription to Vodafone TV and money debited" in Archiv_Kabel

Unwanted subscription to Vodafone TV and money debited

sameer_rao — Thu, 12 Mar 2020 13:09:26 GMT

Dear Vodafone team,

Firstly, apologies for not writing in German and using English.

I have been a Vodafone Kabel intenet customer since almost a year.

I am now seeing that I have been charged EUR 138.02 towards Vodafone TV services, which I never wanted or subscribed to or requested for. (Also I do not have a TV!).

I was contacted earlier over phone regarding Vodafone TV installation and I told that I never applied for it or requested for it and I don't have a TV and they said they will cancel it.

I am out of Germany on vacation since March 01 2020 and I see that I have been charged EUR 138.02 for the TV (SEPA bank debit). I was sent two letters in first week of March (I did not get to see the letters that were posted) regarding the Vodafone TV service and contract. As I am out of Germany, I did not see the letters and neither can I approach Vodafone staff regarding this issue.

I am reaching out using this medium of Vodafone Forum.

Please help me in removing Vodafone TV services from my account and reverse the amount charged.

I can be reached over email for any further queries.

Thank you,

Sameer Rao Bommena

Re: Unwanted subscription to Vodafone TV and money debited

Tina — Thu, 12 Mar 2020 19:14:35 GMT

Hello sameer_rao,

welcome to our community. Nice to see you.

For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

Re: Unwanted subscription to Vodafone TV and money debited

sameer_rao — Mon, 16 Mar 2020 11:33:32 GMT

Hello Tina,

I have sent you the requested information in a private message.

Regards,

Sameer

Re: Unwanted subscription to Vodafone TV and money debited

Grit — Mon, 16 Mar 2020 19:07:10 GMT

Hello sameer_rao,

multiple TV packages (cable connection + GigaTV + 2x GigaTV Net) are booked. Which of them did you want and which not? I can still revoke that.

Regards

Grit

Re: Unwanted subscription to Vodafone TV and money debited

sameer_rao — Tue, 17 Mar 2020 02:29:55 GMT

Hello Grit,

I do not want any TV packages.

I do not know how they are delivered to me, as I did not request for them and moreover I do not have a TV.

Request you to deactivate all the TV packages. I only want to have my internet connection from Vodafone and nothing else.

Thanks for your help. Please reach out to me for further queries.

Regards,

Sameer

Re: Unwanted subscription to Vodafone TV and money debited

Grit — Tue, 17 Mar 2020 17:08:07 GMT

Hello sameer_rao,

i've countermanded all TV packages, so that's that. You'll get a confirmation on that, too.

Regards

Grit

Re: Unwanted subscription to Vodafone TV and money debited

sameer_rao — Tue, 17 Mar 2020 17:15:33 GMT

Hello Grit,

Thanks very much for the message and your help.

I will check for the confirmation and update.

Best Regards,

Sameer

Re: Unwanted subscription to Vodafone TV and money debited

Grit — Tue, 17 Mar 2020 20:46:13 GMT

That's what we're here for, sameer_rao.

Let me know when everything's sorted out so we can close the thread.

Regards

Grit

Re: Unwanted subscription to Vodafone TV and money debited

sameer_rao — Fri, 20 Mar 2020 04:48:01 GMT

Hello Grit,

I have logged in to MeinKabel and see that under Meine Produkte there is only Internet & Phone. The TV package (Fernsehen) is not listed.

Also, in the Meine Dokumente section, there is a Storno with the TV package(s) cancelled.

Thanks very much for the help.

I wanted to mention that since I was away from home from 01.03.2020, I have not received any parcel/package for any equipment and do not have anything to return/ship back.

Also, if you can clarify regarding the EUR 138.02 that got debited for the TV - whether it would be credited back to my account or it would be adjusted against my upcoming Internet bills - it would be very helpful.

Thanks & Regards,

Sameer

Re: Unwanted subscription to Vodafone TV and money debited

Grit — Sat, 21 Mar 2020 13:37:37 GMT

Hello sameer_rao,

i have revoked the contracts. This means that any sums already charged will be refunded. But it can't be done overnight, it takes time.

Regards

Grit

Re: Unwanted subscription to Vodafone TV and money debited

sameer_rao — Sat, 21 Mar 2020 14:38:41 GMT

Hello Grit,

I understand that.. thanks for your clarification.

I have one more help to ask, this one related to my internet.

Please let me know if I should raise it as a new thread or not.

Regards,

Sameer

Re: Unwanted subscription to Vodafone TV and money debited

Grit — Sat, 21 Mar 2020 19:44:22 GMT

Hello Sameer,

if there's anything you want to know, we do it here in this thread. The private message is for data transfer only.

No new device will be sent, I can't find any order for it. If the device is not working properly, you have to report a malfunction. This is then checked. The employee who was with you has not reported any restrictions, malfunction or even a replacement of the router. He is also not responsible for this.

Report when you are at home because of the malfunction with a new thread in the malfunction board. It cannot be checked if you are not on site.

Regards

Grit

Re: Unwanted subscription to Vodafone TV and money debited

sameer_rao — Sun, 22 Mar 2020 03:07:12 GMT

Hello Grit,

Thanks very much for your help and information provided.

I will keep that in mind and will post a new thread when I am available on site.

Best Regards,

Sameer

Re: Unwanted subscription to Vodafone TV and money debited

Grit — Sun, 22 Mar 2020 15:15:24 GMT

Hello Sameer,

all right, then we will stay that way and you will contact us with a new contribution to the impairments when you are back on site.

This is where I close. Take care of her and stay healthy!

Regards

Grit