Thema "Re: CableMax 1000MB low speed" in Archiv_Kabel

CableMax 1000MB low speed

Carina5 — Sat, 14 Mar 2020 20:14:53 GMT

In attachment is the speedtest for my 1000MB connection with cable.

Hello? Can you fix this immediately? This is not even CLOSE to what I'm paying. I will need to work from home soon and this is not acceptable. Please help.

Re: CableMax 1000MB low speed

Tobias — Tue, 17 Mar 2020 06:26:47 GMT

Hey,

we are currently hanging behind, sorry for the late answer. I can take a look at the connection 🙂

Do you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

Re: CableMax 1000MB low speed

Carina5 — Tue, 17 Mar 2020 07:03:26 GMT

Hey @Tobias

Thanks for the reply.

I have sent you a PM with the data.

Re: CableMax 1000MB low speed

Carina5 — Tue, 17 Mar 2020 10:29:21 GMT

Hello, PM sent

Re: CableMax 1000MB low speed

Tobias — Wed, 18 Mar 2020 06:42:58 GMT

Hey,

i have tested different things here, can you see if you can get more bandwidth?

Regards

Tobias

Re: CableMax 1000MB low speed

Carina5 — Wed, 18 Mar 2020 07:57:43 GMT

Hey @Tobias

The result is in attachment. 30 mb.

This is 3% of what you promised me. Please fix this immediately.

Re: CableMax 1000MB low speed

Carina5 — Wed, 18 Mar 2020 08:21:34 GMT

I am working from home and I need a reliable connection. This is not a joke please, you need to fix this asap.

Re: CableMax 1000MB low speed

Tobias — Thu, 19 Mar 2020 08:55:53 GMT

Hey,

hm, then there's nothing more i can do from here, i can ask a technician to check it on site. Would that be okay for you?

forgive me for asking, but in the current situation we have to ask; is your health good enough for a colleague to come by?

Please send me a private message with your mobile number.

Regards

Tobias

Re: CableMax 1000MB low speed

Carina5 — Thu, 19 Mar 2020 08:59:53 GMT

@Tobias

Your colleagues on the hotline and on Twitter say there are too many customers in this area and that the speed is not gonna get any better, I don't think there' any point on anyone coming here.

I'm switching providers, I don't feel like getting robbed.

Re: CableMax 1000MB low speed

Tobias — Fri, 20 Mar 2020 07:04:07 GMT

Hey,

yeah, i have seen the malfunction ticket, but it doesn't fit your time schedule, so i offered the technician. but since the issue is settled, gonna close this thread then.

Regards

Tobias