Thema "Re: Vodafone payments not being processed" in Archiv_Kabel

Vodafone payments not being processed

n_sreckovic — Sat, 14 Mar 2020 08:35:17 GMT

Hi team,

I've gotten in touch a couple of times but still haven't received any feedback.

I have vodafone internet and still haven't received any bills nor any amount has been deducted from my account for the services.

Can you please let me know what the situation is here?

Thanks.

Best,

Natasa

Betreff: Vodafone payments not being processed

n_sreckovic — Sat, 14 Mar 2020 17:02:22 GMT

Sure, let's continue here 🙂
Please let me know what you need from me @HeikeF

Re: Vodafone payments not being processed

Tina — Sat, 14 Mar 2020 19:15:08 GMT

Hello n_sreckovic,

you received a credit note at the beginning of the contract. Your monthly fees will be offset against the credit. This is the reason why we haven't debited anything yet. You can find your invoices in your customer portal.

Best regards

Tina

Re: Vodafone payments not being processed

n_sreckovic — Sat, 14 Mar 2020 20:44:48 GMT

Hi @Tina

Thank you for clarifying.

I don't see any invoices yet but I guess it takes time.

Have a nice evening.

Best,

Natasa

Re: Vodafone payments not being processed

Thomas — Mon, 16 Mar 2020 14:22:45 GMT

Hi n_sreckovic,

do you still have questions or can the post be closed?

Regards

Thomas

Re: Vodafone payments not being processed

n_sreckovic — Mon, 16 Mar 2020 15:32:41 GMT

Hi,

I'm not seeing anything in the invoice section like you mentioned.

Can you please let me know where I can see how much credit I have left?

Best,

Natasa

Re: Vodafone payments not being processed

Grit — Tue, 17 Mar 2020 16:40:28 GMT

Hello n_sreckovic,

you can see this on the invoice and on the customer portal. If there is a "minus" in front of the amount, it is a credit note.

Regards

Grit